CASE STUDY: HIGH-TECH & TELECOMMUNICATIONS

PROGRAM MANAGEMENT OF LEADING EDGE CONCEPT NETWORK PRODUCT

Business Challenge
This telecommunications client developed a new leading-edge concept network product utilizing new network technologies and needed assistance in planning and developing a pilot implementation at selected external customer sites.

Solution
Eagle Hill provided program management support which enabled a successful pilot implementation. The support included:

  • Developing implementation and roll-out strategies
  • Setting up a program management office
  • Working with the pilot team to develop the program plan
  • Maintaining the program plan and provided weekly status reports to the team
  • Acting as risk and issue managers
  • Coordinating issue resolution with outside vendors and customers

Eagle Hill also assisted in defining the success criteria for the various project work streams and deliverables. As advisors and coordinators of the pilot program, we worked with the project team to maintain the vendor requirements. To do this, Eagle Hill communicated and tracked issues with software vendors, supported core internal pilot users, tracked pilot participant user complaints and coordinated with the external pilot team for improvements and user feedback.

We supported the implementation of the external pilot with potential users. This work included developing and communicating external pilot procedures and processes consisting of roll-out, operations and service and incident management support and providing input to the team for additional product requirements that were identified as part of the pilot.

Results
The new pilot product launched successfully at key user sites and provided the client a basis to evaluate the viability, utility and robustness of this innovative new product.

INDUSTRY SPOTLIGHT

Telecommunications
To be competitive, telecommunications companies need to stay ahead of the growing demands from networked consumers. Business solutions must help companies streamline internal costs, improve workforce productivity and deliver new products to market faster. We work effectively with our clients to help them achieve their business objectives, capitalize on new opportunities and exceed their goals.
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