BUSINESS TRANSFORMATION FOR OPERATIONS

Business Challenge
A large media and entertainment company recently implemented a new technology platform. They implemented this technology expecting a large Return on Investment (ROI), streamlined processes and a reduction in operational risk. Instead, the company experienced the opposite results: lower productivity, higher operational risk, understaffed groups, overstaffed groups and significant duplication in effort.

Solution
Eagle Hill transformed the organization and processes to align with the client’s operational business goals. By conducting a workflow analysis early in the project, Eagle Hill developed an evaluation of as-is business processes including hand-offs between people and departments. As a first step in ensuring buy-in from the community, Eagle Hill organized a Program Management Office and governance structure for the transformation. We also completed workforce planning by conducting an in-depth current state analysis and analyzing gaps related to skills, training, resource levels and processes.

To help identify concerns and expectations of the stakeholder community, Eagle Hill completed a stakeholder assessment and developed a communications and change management plan. We worked closely with the client to define an organizational strategy and in turn designed a new organizational structure, including job designs, to create efficiencies, new capabilities and better leverage the technology. To ensure a successful transition, Eagle Hill planned and managed communications, training and the organizational and process change.

In conjunction with this effort, we also assisted the client with:

• Defining a performance measurement strategy and design across the entire integrated business process
• Creating a priority-setting mechanism to assist with making decisions on competing initiatives
• Building a strategy and plan to improve security and archiving protocols surrounding the management and control of all media assets

Results Achieved
Our client realized immediate results from this transformation including:

• A significant improvement in key operational metrics within weeks of Eagle Hill’s effort
• Adoption of the technology across the organization
• Balanced staffing levels and workloads
• Mitigated operational risk
• Streamlined processes, aligned to both the new organizational structure and the technology

INDUSTRY SPOTLIGHT

Media & Entertainment
Media and entertainment companies seek effective organizational strategies and processes that allow for the flexibility required in today’s marketplace. Eagle Hill enables business transformation by delivering tailored organizational strategies that foster flexibility for reallocating resources as market needs change. Read more.