Case studies
Unconventional consulting leads to unbelievable results
At Eagle Hill, we do more than sell solutions. We solve business problems. We work side by side with clients to truly understand their unique needs and tailor our approach—in the public and private sectors alike.
Case studies
Here are a few examples of how we provide impact for our clients. From boosting employee retention to planning market entry, our years of creative and strategic experience have helped clients across industries reach their potential.
Public Service: Narrative
Optimizing CBP’s Hybrid Telework Environment
In support of the Federal Government's telework initiative, Eagle Hill Consulting's work with the U.S. Customs and Border Protection (CBP) helps employees improve efficiency while teleworking.
Public Service: Interview
Developing competency models and workforce planning
We helped one highly specialized agency prepare their workforce for the future by implementing their forward-looking Human Capital Strategic Plan. Eagle Hill’s Mary Dalrymple, Director of Services and Innovation, explains how.
Public Service: Infographic
Bringing a university together to close diversity, equity, and inclusion gaps
To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.
Public Service: Narrative
Working together to drive sustainable change at the forefront of federal purchasing
We partnered with the GSA FAS to help them transition to a category management approach to federal procurement as a way to improve customer service—leading to the fastest and most thorough reorganization in their history.
Public Service: Narrative
Delivering a customer-focused organizational design
When a federal management services division needed clarity on their new mission and identity, we helped set goals, streamline processes, and design new structural models for service delivery and growth.
Public Service: Narrative
Empowering employees to strengthen service, culture, and core values
When the number one grant-making organization in the government faced sustainability concerns, we brought employees at all levels together for collaborative solutions to increase engagement, strengthen culture, and improve retention.
Public Service: Narrative
Reassessing organizational structure to best serve customers and employees
In just 7 weeks, we helped an HR office solve for their existing staff continuity gaps—and plan for additional process improvements in the future.
Public Service: Narrative
Using data visualization and strategic planning to improve organizational performance
In the face of budgetary pressures, we aided the U.S. Customs and Border Protection’s Office of Administration in restructuring their framework with a 3-year plan to better prepare for maturing programming.
Public Service: Narrative
Transforming processes and elevating morale
When one federal agency needed to rethink its processes and organizational structure, we used a sprint cycle to assess, document, and transform its environment for higher efficiency—and morale.
