To keep up with rapid growth in ridership, a large public transit authority based in the Pacific Northwest sought to develop a new organizational structure to enable newly identified strategic priorities. The organization wanted to align the new organizational design to its 5-year, multibillion-dollar growth strategy, leveraging specific strengths to accommodate customers and ensure scalability for continued growth.
Eagle Hill was tasked with designing a new organizational structure that would meet those priorities.
Our approach to designing a new organizational structure
We wanted to collaborate and involve employees from the start to form solutions that best fit this organization. To achieve this, we:
Developed a comprehensive understanding of the current state
Engaged executives to define clear objectives, success metrics, and criteria
Designed and tested multiple options with project leadership
Improved communication and strategic decision-making across the organization
How we put people at the center
Co-creating design criteria with leaders
- Built consensus on objectives, success metrics, and design criteria to guide the design effort
- Facilitated an interactive exercise to allow leaders to provide candid insights on current state behaviors
Ideating and iterating with cross-functional teams
- Engaged employees with diverse perspectives to brainstorm challenges and solutions
- Gathered feedback on strengths and weaknesses of design options and iterated
Results
The new organizational structure:
1
Supports and is aligned to organizational strategic priorities
2
Reduces silos and fosters collaboration
3
Ensures sustainability and scale for continued growth
Eagle Hill partnered with the client to understand how we could best develop and implement a new organizational structure that would help the client succeed, and in turn, support and grow customers.
