Performance improvement

Advance your organizational performance

We help turn your bold ambitions into your day-to-day reality. Our performance improvement consulting services bring proven tools, skills, and experience to move your entire organization toward your definition of success, while building your internal capacity to measure and sustain exceptional organizational performance.

What we do          Insights          Case studies          Let’s talk

What we do

Boost organizational effectiveness and performance 

Our established tools and skilled performance improvement consultants help your organization adapt to change without missing a beat. We partner with you to execute your goals and ensure the right people and structures are in place to achieve them. Then, we build in exceptional change management to equip your people to accelerate and sustain your positive outcomes. 

Our organizational performance improvement solutions:

Business Process Improvement

We help you identify, assess, and improve processes that increase efficiency, enhance quality, and optimize performance across your organization.

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Program & Project Management

Our proven approaches help you deliver on your goals by prioritizing, implementing, and managing programs and projects of all sizes and levels of complexity. 

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Technology Enablement

We help you maximize the value of technology by looking beyond the technology capabilities your organization needs, to the people, processes, and cultural shifts needed to bring it to life.

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Program Evaluation

Our systematic and rigorous approach to evaluating evidence-based programs drives outcomes. We bring deep understanding and proven, data-driven strategies to achieve your goals.

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Change Management

We help you seize transformation as an opportunity to innovate and differentiate. We partner to build change management solutions that guide your people and your organization past reluctance to powerful results.

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Organizational Culture

Culture and performance are inseparable. We partner with you to hone your organizational culture to keep employees engaged, achieve your strategic priorities, and bring your core values to life.

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How strong is your performance measurement program?

Find out how your organization is performing.

Performance Improvement Insights

Our latest performance improvement research & thinking

Keep your finger on the pulse of performance improvement trends impacting your industry with actionable insights and best practices based on our proprietary research.


Government telework and flexible work arrangements are resulting in improved performance 

See how government telework and flexible work arrangements are improving performance for government teams.

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OMB Circular A-11 Section 280

OMB Circular A-11 Section 280 gives guidance on how federal agencies should manage customer experience (CX) improvement programs, covering five core functions. We break it all down in a simple visual summary.

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Performance measurement: What’s your blue line?

It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer, and workforce goals are being met. So I tell them the story of the blue line.

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Program Management Improvement Accountability Act at-a-glance

In December 2016, the Program Management Improvement Accountability Act (PMIAA) was signed into law. Here's our 3-minute guide to what that means for federal agencies and what agencies should be doing now.

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Performance Improvement case studies

How performance improvement consulting is delivering unbelievable results

From organizational alignment to program evaluation, our years of creative experience has helped clients across industries reach their potential.

Federal government: Impact Statement

Data-driven program evaluation leads to breakthrough results

A large regulatory organization called on Eagle Hill to provide data-driven program evaluation services to aid in decision making and execution of their future state operations. See how our team maintained progress and momentum, while also safeguarding rigorous program evaluation standards.

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Financial services: Impact Statement

Financial institution realizes customer digital experience rewards from improved UX research

Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.

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Federal government: Narrative

Optimizing CBP’s hybrid telework environment

In support of the Federal Government's telework initiative, Eagle Hill worked with the U.S. Customs and Border Protection (CBP) to help employees improve efficiency while teleworking.

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Nonprofit: Impact Statement

AI-enabled data gathering across 65 countries unlocks compelling improvement possibilities

Learn how an AI-enhanced approach helped a global nonprofit development organization build an internal operating model every bit as advanced as its external one for the most impact across both its headquarters and field offices.

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Health & life sciences: Impact Statement

A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience

By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.

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Health & life sciences: Narrative

Supporting adoption of a CRM implementation through best fit change management

A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.

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