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Performance improvement

Advance your organizational performance

We help turn your bold ambitions into your day-to-day reality. Our performance improvement consulting services bring proven tools, skills, and experience to move your entire organization toward your definition of success, while building your internal capacity to measure and sustain exceptional organizational performance.

What we do          Insights          Case studies          Let’s talk

What we do

Boost organizational effectiveness and performance 

Our established tools and skilled performance improvement consultants help your organization adapt to change without missing a beat. We partner with you to execute your goals and ensure the right people and structures are in place to achieve them. Then, we build in exceptional change management to equip your people to accelerate and sustain your positive outcomes. 

Our organizational performance improvement solutions:

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Business Process Improvement

We help you identify, assess, and improve processes that increase efficiency, enhance quality, and optimize performance across your organization.

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Program & Project Management

Our proven approaches help you deliver on your goals by prioritizing, implementing, and managing programs and projects of all sizes and levels of complexity. 

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Technology Enablement

We help you maximize the value of technology by looking beyond the technology capabilities your organization needs, to the people, processes, and cultural shifts needed to bring it to life.

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Program Evaluation

Our systematic and rigorous approach to evaluating evidence-based programs drives outcomes. We bring deep understanding and proven, data-driven strategies to achieve your goals.

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Change Management

We help you seize transformation as an opportunity to innovate and differentiate. We partner to build change management solutions that guide your people and your organization past reluctance to powerful results.

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Organizational Culture

Culture and performance are inseparable. We partner with you to hone your organizational culture to keep employees engaged, achieve your strategic priorities, and bring your core values to life.

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How strong is your performance measurement program?

Find out how your organization is performing.

Performance Improvement Insights

Our latest performance improvement research & thinking

Keep your finger on the pulse of performance improvement trends impacting your industry with actionable insights and best practices based on our proprietary research.


Agile Project Management: 6 strategies for success

Succeed at Agile Project Management; learn 6 strategies that help organizations stay flexible and collaborative, and incorporate customer feedback throughout the project lifecycle.


How to build resilience in your organization: A framework for business resiliency

Learn how to build resilience with our Business Resilience Framework.


How to boost technology adoption

To improve technology adoption, maximize your technology investment, and improve ROI, take a human centered approach to technology change.

Living lab

Process automation drives efficiency and cost savings

Recently, we refreshed our thinking around our technology investments. By automating in-house processes, we found we could reclaim time, increase capacity, save money, and make data-driven decisions faster. Here’s our recipe for process automation success.


How operational efficiency can make layoffs a last resort

In the face of economic uncertainty, companies should prioritize efficiency over short-term savings. The result? A stable workforce, boosted productivity, and the ability to attract and retain talent. Learn how with these 5 strategies.


Navigating OMB’s new organizational health guidance

Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.


How to prepare your business for a recession

Be proactive in preparing your business for a recession with these 5 keys for creating efficiencies and investing in new value.


Recession readiness: The case for looking beyond cost cutting

Being recession ready is a critical priority for leaders. Learn how a balanced approach that incorporates cost cutting and strategic investments keeps employees confident and turns uncertainty into new value and organizational opportunity.

Performance Improvement case studies

How performance improvement consulting is delivering unbelievable results

From organizational alignment to program evaluation, our years of creative experience has helped clients across industries reach their potential.

Federal government: Impact Statement

Optimizing inspection process unlocks 30% capacity gains for public health client

We helped one federal agency optimize their inspection process, unlocking 30% capacity gains.

Financial services: Impact Statement

Financial institution realizes customer digital experience rewards from improved UX research

Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.

Nonprofit: Impact Statement

AI-enabled data gathering across 65 countries unlocks compelling improvement possibilities

Learn how an AI-enhanced approach helped a global nonprofit development organization build an internal operating model every bit as advanced as its external one for the most impact across both its headquarters and field offices.

Healthcare and life sciences: Impact Statement

A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience

By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.

Healthcare and life sciences: Narrative

Supporting adoption of a CRM implementation through best fit change management

A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.

Healthcare and life sciences: Narrative

Enhancing care delivery and operations through program management

In the face of increasing priorities and culture change, we helped one large healthcare organization roll out system-wide transformation of care delivery and perioperative supply chain operations.

Nonprofit: Narrative

Reimagining process, technology, and culture

A national museum’s legacy federal processes were limiting overall development as its program operations and presence grew. We applied private-sector best practices to increase flexibility and streamline operations.

Federal government: Narrative

Transforming processes and elevating morale

When one federal agency needed to rethink its processes and organizational structure, we used a sprint cycle to assess, document, and transform its environment for higher efficiency—and morale.

Federal government: Narrative

Program management services help streamline financial management policy formation

Policy creation at one federal agency was a long process with no central oversight. So we created a policy council to increase accountability and shorten the pipeline for financial policy approval and implementation.

Want to hear more? Let’s talk.