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State and local government 

Making the hard choices to meet the mission

State and local governments are expected to do more with less even as expenses outpace revenue and the pace of change creates new demands for the workforce. Our state and local government consulting services help you navigate tough tradeoffs and build for what’s next with the resources you have.  

How we help          Case studies          Insights

How we help

State and local governments make a promise to the public to deliver the mission. That promise doesn’t end because the environment gets harder. Meeting it now means making strategic choices about how to organize, where to invest, and what the public sector workforce needs to succeed. All while keeping essential services running.

We help you make these choices with confidence. Our state and local government consulting services cover people, processes, technology, and data—because organizational challenges don’t exist in isolation. We start with what’s happening in your organization, building for efficiency, adoption and organizational capacity. The result is impact that shows up in how your people work every day.

Click here to learn more about our consulting services and solutions

State and local government consulting services

Featured state and local services

Everything we do is grounded in the reality of state and local government. The goal? Shifting your organization from managing around constraints to operating at its full potential.

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Organizational performance

Optimize the people, processes, and structural pieces essential to driving quantifiable leaps in productivity, quality, and efficiency across your organization.

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Strategic planning and activation

We work with you to reset your strategy so that it holds up in a changing environment, drives action, and stays anchored in your mission.

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Organizational change management and governance

We help you deliver the mission by driving change that aligns people, process, and technology, while strengthening accountability and enabling sustained performance.

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Technology enablement

We maximize your investment in technology, ensuring that your people know how to use it and redesigning processes and culture to drive adoption.

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Workforce planning

We assess workforce capacity and align people, roles, and capabilities so that your workforce is ready, no matter what’s next.

Emergency preparedness

We help state, local, tribal, and territorial agencies work leaner and smarter, strengthening preparedness, fine-tuning emergency operations, and developing your workforce.

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The team was invaluable as a resource to support many organizational issues.
Public transit agency, 2025
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As a leader, I was grateful for having the support of a team who understand business transformation and identity work.
State and local client, 2025
Exceptional communication skills, positive attitude, impressive attention to detail, so accountable, and just a joy to work with.
Public utility client, 2025

State and local government case studies

Here are a few examples of how we provide impact for our clients. From designing organizational structures to driving user adoption, our years of creative and strategic experience have helped public sector clients reach their potential.

State and local government

Business process improvement roadmap for a next-gen education data platform

Modernizing a state education agency’s data platform with a clear roadmap and user‑centered strategy to make it simpler to use, navigate, and maintain.

State and local government

Developing a strategic plan for a growing library system

A rural Maryland library system aligned leaders and stakeholders around a community-driven five-year strategic plan, positioning it to meet evolving needs and sustain high-quality service.

State and local government

Helping a CFO with an organizational assessment at a state regulatory agency

During a period of rapid transitoin, we partnered with a regulatory agency's new CFO to assess capacity, close knowledge gaps, and engage staff to design a more effective organizational structure and improve efficiency.

State and local government insights

Keep your finger on the pulse of the trends impacting government agencies and state employees with actionable insights and best practices based on our proprietary research.

Report

Government employees report high technology adoption, low enablement 

People-centered technology adoption helps government employees work smarter and tackle mission-critical priorities.

Article

Top ten waste hotspots: Quicks wins to enhance operational efficiency in government

Jumpstart operational efficiency improvements by assessing agency performance in these common areas of waste.

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Operational efficiency metrics: The secret to doing more with less in government

Learn how operational efficiency metrics and easily overlooked data can help agencies boost capacity and improve productivity.

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How to improve operational efficiency at government agencies: 5 strategies

Learn how to improve operational efficiency at your agency by streamlining operations, reducing costs, and maintaining quality amidst budget constraints.

Report

Government parents are not OK

New research reveals that government employees with children are more likely to experience burnout compared to their peers. Explore key strategies agencies can implement to better support parents, reduce burnout, and create a more balanced work environment.

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Understanding government employee burnout

Eagle Hill’s survey of government employees provides agencies with deeper understanding of government employee burnout causes and remedies.

Client success

“By putting people at the center of a new organizational design for a Pacific Northwest transit authority, we engaged employees and built consensus on objectives that guided the entire design effort.”

Madeleine Watson, Lead

1,500

Employees effectively transitioned to new structure 

27

Design findings and recommendations

20+

Transit agencies
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Want to discuss how Eagle Hill can help your agency?

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