State and local government
Helping state and local government leaders overcome unprecedented challenges
State and local government leaders face new challenges every day. The demand for essential services continues to rise, the public sector workforce is stretched to its limits, and budgets are perpetually under pressure. Now more than ever, state government and local agency leaders must reimagine their strategies to achieve their mission and sustain public trust.
State and local government consulting services
What we do
To help state governments and local agencies deliver essential public services, our team deploys industry-leading practices, leverages frontline experience, and tailors our approach to meet your challenges. We have a proven record of helping state and local agencies develop strategies to drive organizational transformations and strengthen the employee experience, which are fundamental enablers for agencies to achieve their missions.
Eagle Hill brings specialized strategy, performance, talent, and change management expertise to help state and local governments respond to a rapidly changing landscape. From idea to implementation, our experts listen and collaborate with state governments to make their agencies work better and improve program impact.
Click here to learn more about our consulting services and solutions
By putting people at the center of a new organizational design for a Pacific Northwest transit authority, we engaged employees and built consensus on objectives that guided the entire design effort.”
– Jordan Henry, Director
1,500
Employees effectively transitioned to new structure
27
Design findings and recommendations
20+
Transit agencies analyzed
GOVERNMENT IT MODERNIZATION
Is legacy technology holding you back from mission success? By approaching technology modernization through the larger context of people, processes, and culture, we help agencies optimize technology investments—from lowering costs to boosting experiences.
Results
Go beyond meeting goals
100%
Of clients would work with us again
99%
Of clients say Eagle Hill effectively communicates with them on their project
95%
Of clients say Eagle Hill strives to deliver results that exceed expectations
20+
Transit agencies analyzed for a large public transit authority
8
Recommendation areas to improve DE&I at a research university
Meet the mission with workforce planning
State governments are feeling the pressures of shifting workforce demographics, more demanding citizen experiences, and increased competition for talent. Our workforce planning approach is helping the public sector plan for a rapidly changing future.
Positive, progressive energy, and great communication skills!
State and local government client, 2022
Eagle Hill’s communication was always clear, specific, and coordinated. Their work to engage employees was really valuable.
State and local government client, 2022
State and local government case studies
Unconventional consulting leads to unbelievable results
Here are a few examples of how we provide impact for our clients. From designing organizational structures to driving user adoption, our years of creative and strategic experience have helped public sector clients reach their potential.
Federal government: Impact Statement
Data-driven program evaluation leads to breakthrough results
A large regulatory organization called on Eagle Hill to provide data-driven program evaluation services to aid in decision making and execution of their future state operations. See how our team maintained progress and momentum, while also safeguarding rigorous program evaluation standards.
Health & life sciences: Impact Statement
Creating a future of work strategy to support hybrid work for a public health plan
We helped a public healthplan with an approach to safely reopen its office and adapt to a rapidly changing business environment and uncertain future of work.
State & local government: Narrative
Designing a new organizational structure to accommodate rapid growth
We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy.
State & local government: Interview
How a local government’s adoption of new technology yields agile way of working
Eagle Hill's approach to change management at a transformational scale helped a local government adopt new technology that yielded efficiency benefits.
State & local government: Infographic
Bringing a university together to close diversity, equity, and inclusion gaps
To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.
Government insights
Our latest research & thinking
Keep your finger on the pulse of the trends impacting government agencies and state employees with actionable insights and best practices based on our proprietary research.
Infographic
Government employees share benefits and burdens of returning to office amid OPM telework mandates
Infographic
Understanding government employee burnout
Eagle Hill’s survey of government employees provides agencies with deeper understanding of government employee burnout causes and remedies.
Report
Want to boost agency performance? Prioritize government employee recognition programs in your incentive awards efforts.
Government employee recognition programs and incentive awards efforts can help boost agency performance and improve employee experience. Learn easy and affordable ways to help make recognizing a job well done part of your agency's culture.
Infographic
Government telework and flexible work arrangements are resulting in improved performance
See how government telework and flexible work arrangements are improving performance for government teams.
Report
Want to improve the federal employee experience? Tighten the gap between intention and action in diversity, equity, inclusion, and accessibility
Our research finds that agencies with comprehensive federal diversity and DEIA plans grounded in changing culture and employee experience can set the pace for change.
Report
Exceptional customer experience in government stems from empowered federal employees
Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.
Blog
Three priorities to help agencies bounce forward through return to work
By Andrew Edelson
As federal agencies develop return to office roadmaps, we share key ways to bounce forward with a flexible and customized approach that will truly work for employees in various levels and circumstances.
Report
Riding the teleworking wave
A new survey shows that nearly 80 percent of federal employees who teleworked during the pandemic say it has increased their dedication to the mission. Can federal agencies build on the momentum?
Report
You can’t have one without the other: Resilient work cultures and resilient workforces go hand in hand
Even in the best of times, the federal workforce negotiates immense pressure to achieve their mission. Learn more about how federal managers can start building a culture of resilience, even amid uncertainty and disruption.
Report
Reinventing change management in federal
A new Eagle Hill Consulting survey shows that according to federal employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.
Our team
Our government consulting experts
Our people invest in understanding state and local government challenges, and create tailored solutions for government agencies—from strategy through smooth implementation. We listen closely, adapt our skills and tools to the situation, and move with assurance to get it done. Meet a few of our experts:
Shonda Harris
“Our state and local clients are uniquely driven by their missions. That’s why it’s so important for us to frame our support in a way that resonates and focuses on what our clients want to accomplish in service of their communities. It’s a true partnership where we invest the time upfront to understand their employees’ needs and their customers’ motivations and drivers. We then work to minimize disruptions to their daily operations, incorporating new ways of working as seamlessly as possible.”
Madeleine Watson
“Our state and local government clients need to anticipate problems, but it’s tough for them to do so when they’re entrenched in daily operations. As outside consultants, we provide valuable insights, have the ability to see the big picture, and offer solutions to jump start change before problems become problematic.”
