Trending topic
Improve employee experiences
New research from Eagle Hill Consulting uncovers how employees feel about their work experiences, and which factors most impact employee productivity, employee success and customer satisfaction.
Employee Retention Index
Anticipate shifts in workforce retention
The Eagle Hill Consulting Employee Retention Index is the first of its kind market indicator providing early signals of turning points in U.S. workforce retention. By tracking proven drivers of retention, the Index equips organizations with forward looking insights to proactively fight attrition.
Investing in employee experience pays
Organizations that view their employees as a set of customers—and invest accordingly in their experience—yield tangible results.
4x More
Profitable
Companies that invest in employee experience are 4x more profitable than those that do not.
Source: The Employee Experience Advantage, Jacob Morgan (Wiley, 2017)
2x Greater Customer Satisfaction
Organizations that invest most heavily in EX are twice as often in the American Customer Satisfaction Index.
Source: The Employee Experience Advantage, Jacob Morgan (Wiley, 2017)
28% Higher Employee Productivity
Workers who score high on the Employee Experience Index have 28% higher productivity than their peers.
Source: Better Up
Employee experience insights
Our latest research & thinking
Keep your finger on the pulse of employee experience and organizational culture trends impacting your industry with actionable insights based on our proprietary research.
Report
Companies are scaling back on DEI despite high value among workers
Blog
AI, everywhere, all at once: Leading with empathy through AI disruption
By Joseph Macaluso
AI adoption can be scary for employees. Find out how leading with empathy and investing in existing staff can go a long way to easing those fears, improving adoption of new tools, and helping the whole organization thrive.
Article
How to boost technology adoption
To improve technology adoption, maximize your technology investment, and improve ROI, take a human centered approach to technology change.
Article
Toxic work environments: How to stop your toxic culture problems at their source(s)
We share recommendations to fix a toxic work environment and create a thriving workplace where employee morale and productivity flourish.
Blog
Striking the right balance: Flexible work arrangements in government
By Lindsay Henson
It's clear government workers value both in-person and remote work. Learn how agency leaders can leverage flexible work arrangements to retain top talent and improve performance.
Blog
Can employers put the hybrid work genie back in the bottle?
By Melissa Jezior
Hybrid work is nuanced and companies need to balance the need for high performance while also retaining top talent in a drum-tight labor market. The key to success? Flexibility.
Infographic
Employees weigh in on workplace flexibility: 2024
Eagle Hill Consulting surveyed the U.S. workforce on the topic of workplace flexibility to provide insights as organizations shape their workplace strategies and remote work policies. See what we found.
Infographic
Government employees share benefits and burdens of returning to office
Eagle Hill surveyed government employees to learn how workplace flexibility impacts productivity and retention. Our research reveals key insights for agency leaders to consider as they update their work environment plans per OPM telework mandates.
Infographic
Navigating OMB’s new organizational health guidance
Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.
Report
From Baby Boomers to Gen Z: Adapting government employee connection strategies for today’s workforce
Our research finds a large generational difference in how government employee connection impacts job satisfaction, retention, and performance.
Employee Experience Case Studies
Unconventional consulting leads to unbelievable results
Here are a few examples of how we’ve helped organizations improve productivity, efficiency and customer satisfaction by prioritizing the employee experience.
Federal government: Impact Statement
Culture change unifies a federal agency
We helped map and implement a federal agency's culture change to a value-driven culture led by fairness, accountability, integrity, and respect.
Federal government: Impact Statement
Improving the employee lifecycle and transitioning to the future of work
A large federal health agency called on Eagle Hill to improve their employee lifecycle process and increase employee engagement throughout. See how our team helped them battle today’s hiring challenges while planning for the future of work.
Financial services: Impact Statement
Digital transformation uses agile change management to improve CX and EX
We implemented an enterprise-wide digital transformation for a financial services organization to the Salesforce Lightning platform by using agile change management to create better customer and employee experiences.
Financial services: Narrative
Improving morale and reducing high turnover
One large financial services company had a great career-mapping tool, but employee expectations weren’t aligned. We helped them close the gap by taking a transparent approach that stepped outside the box.
Federal government: Narrative
Optimizing hybrid telework at CBP through expert program and project management services
In support of the Federal Government's telework initiative, Eagle Hill worked with the U.S. Customs and Border Protection (CBP) to help employees improve efficiency while teleworking.
Federal government: Narrative
Empowering employees to strengthen service, culture, and core values
When the number one grant-making organization in the government faced sustainability concerns, we brought employees at all levels together for collaborative solutions to increase engagement, strengthen culture, and improve retention.
State and local government: Infographic
Bringing a university together to close diversity, equity, and inclusion gaps
To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.
Federal government: Narrative
Creatively improving work-life health + wellness programs
One agency needed to raise employee awareness of available support services. By working with them to craft an effective 5-year strategic plan for ongoing improvement, we helped get them on the path to a healthier workforce.
Financial services: Impact Statement
Maximizing ROI with agile transformation
We employed agile transformational change at scale to help an affordable housing sector company realize a better return on investment with technology and deliver value to its customers more rapidly.
