Insights

Lessons from our work

Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.

Insights

Our latest research & thinking

We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.

Report

Exceptional customer experience in government stems from empowered federal employees

Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.

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Report

The employee turnover tsunami is here

Earlier this year, we predicted that many industries could anticipate a tsunami of employee turnover when the pandemic eases. That time is now. New strategies are needed to ride the turnover wave.

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Insights in action

Employee experience reimagined

New research from Eagle Hill Consulting uncovers how employees feel about their work experiences, and which factors most impact employee productivity, employee success and customer satisfaction.

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Report

Are customer experience problems coming in through the employee entrance?

Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.

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Infographic

Boston employees share views on COVID-19 vaccines and the return to work

As vaccination rates ramp up and return to office gains momentum, Eagle Hill Consulting research finds Boston employees have mixed views on return-to-work issues.

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Blog

Seattle employers, are you ready to return to work? 6 tips Seattle companies can use to guide their back to workplace plans

By Carrie Miceli

Seattle companies face massive challenges in transitioning employees back to the workplace. We share six guiding principles Seattle employers can use in developing their return to work plan.

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Blog

6 tips for a successful transition back to work

By Stephanie Mount

As workers remain divided on returning to the workplace, we share six tips employers can take to ease the path back to work.

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Report

Could healthcare employees’ dissatisfaction with workplace technology undermine the virtual health boom?

Our research finds that while technology has the potential to make healthcare employees’ jobs easier and more efficient, a significant percentage do not feel that potential is being realized.

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Infographic

Washington, D.C. metropolitan area employees views on COVID-19 vaccines and returning to the workplace

Our research finds that Washington D.C. employees have strong views on workplace issues including workplace re-openings and COVID-19 vaccination requirements and proof. Local employee sentiment is substantially different than national polling.

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Insights in action

The future of work

Preparing your workplace for the future of work requires new approaches to aligning your workforce, work environment, and operations.

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Insights in action

Battling employee burnout

Nearly 60 percent of employees say they are experiencing burnout during the COVID-19 pandemic. As your employees navigate the crisis, we can help you battle workforce burnout.

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Report

Financial services: The inextricable link between technology change and the employee experience

Our research finds that a key and often missed component to the success of financial services technology change is fostering a positive employee experience.

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Infographic

Seattle employees share views on COVID-19 vaccines and the return to work

As vaccines in Seattle gain momentum, Eagle Hill Consulting research finds Seattle employees have mixed views on workplace issues including workplace re-openings, COVID-19 vaccination proof, and what to do about unvaccinated employees.

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Infographic

Employees share views on COVID-19 vaccines and the return to work

Our research finds that employees have mixed views on workplace issues including workplace re-openings, COVID-19 vaccination proof, and vaccine requirements.

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Blog

Three priorities to help agencies bounce forward through return to work

By Andrew Edelson

As federal agencies develop return to office roadmaps, we share key ways to bounce forward with a flexible and customized approach that will truly work for employees in various levels and circumstances.

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Report

Uncovering ROI: The hidden link between technology change and employee experience

Employee experience is a fundamental component to improve new technology change ROI, and ultimately, business ROI.

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Blog

7 questions to help life sciences companies bounce forward to the future of work

By Sridhar Karimanal

Key considerations for life sciences companies as they prepare for the return to work.

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Blog

User Experience (UX)—not just a company buzzword, but a mindset you can use to navigate daily life

By Claire Tonore

As employees navigate the new normal, learn how taking on a user experience mindset will help improve your relationships with your customers and team memebers.

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Blog

Vaccine management: 5 factors that can help organizations bring employees back to the workplace safely

By Stephanie Mount

As vaccines become more widely available, employers must consider vaccine management plans and develop programs to bring employees back to the workplace safely.

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Infographic

What employees want: the role of vaccines and employer mandates in the return to work

Our research finds employees have have mixed views on return to work policies, vaccination requirements and workplace safety.

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Report

The employee turnover tsunami is coming

An employee turnover tsunami is expected once the pandemic ends, where new workforce planning strategies are needed to support revised business models.

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Infographic

Troubling levels of federal employee burnout identified in new research

Troubling levels of federal employee burnout are identified in new Eagle Hill Consulting research.

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Blog

Government transitions are a lot like jazz: Best when you improvise together

By Melissa Jezior

To lead their workforce through a successful government transition plan, new federal leaders should emphasize everyone improvising together.

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Infographic

2021 Nonprofit outlook: Employee driven change

Nonprofits continue to face change in 2021, making it critical for leaders to engage employees to commandeer change that drives innovation and resilience.

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Video

Diversity & Inclusion Webinar Series recap

It’s important to normalize conversations about race and bias at work. So what can organizations do to start the conversation, make sure every voice is heard, and take real action to create a more diverse and inclusive environment? We talked to three experts over three webinars to find out.

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Blog

2020 Year in Review: Keep our lessons close as we listen more in 2021

By Melissa Jezior

As 2020 comes to a close, we reflect on lessons learned that defined the year and share how listening more can steer us toward a stronger future.

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Blog

How can nonprofit leaders battle through tough times? Put your employees first.

By Liz Schroeder

Employees are central to innovative strategic thinking and actions that nonprofits must take in the face of the COVID-19 crisis. Learn what actions nonprofit leaders take now that will empower your workforce to bounce forward.

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Webinar

Webinar 3 | Getting comfortable with the uncomfortable: Conversations about race and bias at work

How can companies talk about race and bias in the workplace? It’s time to get comfortable with the uncomfortable. President and CEO Melissa Jezior discusses with Major General (retired) Linda Singh, Founder and CEO of Kaleidoscope Affect LLC, for our third webinar on this topic.

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Blog

3 actions to ensure health organizations head back to work successfully

By Sridhar Karimanal

Find out what 3 critical actions health organizations can take to help ensure the safety of healthcare industry employees as they return to the workplace.

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Blog

The missing link in technology: Employee engagement

By Melissa Jezior

We know that technology advancements can be a game changer in terms of strengthening an organization’s capabilities, improving the customer experience, or leapfrogging the competition. So it makes sense that corporate leaders are investing heavily in new technologies such as automation.

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Report

The missing ingredient in successful technology implementations in nonprofit organizations: People

When only 23 percent of the US workforce believes technology has had a positive impact on their organizations, how can nonprofits make sure tech investments are actually helping their people drive toward their mission? Start with these actions.

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Report

Riding the teleworking wave

A new survey shows that nearly 80 percent of federal employees who teleworked during the pandemic say it has increased their dedication to the mission. Can federal agencies build on the momentum?

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Report

The missing ingredient in successful technology implementations: People

Executives are turning to technology to enhance customer propositions and competitiveness. But when companies fail to engage employees in adopting and optimizing the use of the new technology, they’re coming up short on ROI.

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Report

The missing ingredient in successful technology implementations in Greater Seattle: People

When only 29 percent of Seattle workers say their company invests in the right technology to support them, it’s clear the real benefits of technology are not being felt by employees. So how can organizations close the gap between investment and impact?

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Report

The missing ingredient in successful technology implementations in Greater Boston: People

Few workers in Greater Boston say their companies’ technology investments are improving how they perform on the job. The problem isn’t the solutions themselves: it’s that employees find training and support are in short supply.

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Webinar

Webinar 2 | Getting comfortable with the uncomfortable: Conversations about race and bias at work

How can companies talk about race and bias in the workplace? It’s time to get comfortable with the uncomfortable. President and CEO Melissa Jezior talks with Jeff Perkins, HR and diversity and inclusion expert, for our second webinar on this topic.

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Insights in action

Bouncing forward from the COVID-19 crisis

Learn how to emerge from the COVID-19 crisis stronger than before. The decisions leaders make, the strategies they pursue, and the priorities they set now will have a lasting impact for years to come, for better or worse.

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Infographic

COVID-19 barometer

Despite the pandemic, employees are finding ways to adapt to new work realities. But as they begin to return to the workplace, they increasingly want a voice in decisions and prefer that returning to the workplace be a choice.

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Infographic

Planning the future workforce today

Crystal balls won’t show you. Thinking won’t make it so. It takes strategic workforce planning to align your workforce to deliver on your business strategy. Our strategy-led, data-powered process can help—both now and in the future.

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Video

Planning the future workforce today

Workforce planning aligns the workforce with the needs and priorities of the business to meet organizational objectives. Watch our video to learn more about how workforce planning helps organizations adapt for the future.

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Infographic

Employee burnout on the rise

New national research from Eagle Hill Consulting reveals a majority of U.S. employees (58%) say they are burnt out, up from 45 percent in the early days of the COVID-19 pandemic. Read more about the leading causes of employee burnout.

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Video

Brace for impact!

The Eagle Hill world is getting bigger, and the impact Eagle Hillers are making continues to grow. Watch our video to learn more about how we’re making an impact with our clients, in our community, and inside Eagle Hill too!

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Video

Eagle Hill new hire buddy program

The New Hire Buddy program is part of our onboarding for new hires: a friendly face to help welcome new hires and set them up for success. Watch our video to learn more about what new hires at Eagle Hill can expect when they join the family.

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Blog

The COVID-19 disruptor:
Recalibrating employee performance management

By Jonathan Gove

As the COVID-19 pandemic continues, millions of employees continue to work from home, and many will permanently. How do we seize the COVID-19 crisis as an opportunity to reinvent performance management and drive business results?

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Webinar

Webinar 1 | Getting comfortable with the uncomfortable: Conversations about race and bias at work

How can companies talk about race and bias in the workplace? CEO Melissa Jezior talks with Pedro Suriel, VP for diversity and inclusion at Raymond James, for our first webinar on getting comfortable with the uncomfortable.

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Webinar

Webinar series | Diversity and inclusion in the workplace

Join Eagle Hill on our journey to dive deeper into diversity and inclusion in the workplace. In this three-part webinar series, we explore how to create a culture that normalizes uncomfortable conversations about race and bias.

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Webinar

Webinar | Is COVID-19 building federal employees’ trust in telework and each other?

In our latest COVID-19 webinar, President and CEO Melissa Jezior and Eagle Hill Public Service Industry Lead David Witkowski discuss how teleworking during the pandemic has impacted trust between federal employees and their agencies.

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Report

Don’t just bounce back from COVID-19. Bounce forward.

Organizations must bounce forward to meet new realities. Bouncing forward requires not evolving your business strategy for “the new normal” but reshaping how to best engage and support employees in achieving it.

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Webinar

Webinar | Is COVID-19 building federal employee trust in telework and each other?

In response to the pandemic, teleworking has increased dramatically across federal agencies, with nearly half of federal employees teleworking for the first time. Do they feel their agencies trust them to work remotely?

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Blog

Why federal leaders need to be champions of consistency

By Melissa Jezior

As we take our first tentative steps into a new work reality, federal agencies still must fulfill their missions as the workforce navigates change and uncertainty. Read more about how federal leaders can champion consistency in the workforce.

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Infographic

Timeline: US workforce sentiment about employer response throughout COVID-19 pandemic

As the pandemic has progressed, do workers feel their organization’s resilience, adaptability, and leadership will enable it to weather the COVID-19 global pandemic? Follow our timeline to see how workforce sentiment has changed over time.

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Video

Feel like change is coming your way?

Living in a culture and an environment where change is constant, where change is ongoing, means lots of curveballs coming your organization’s way. At Eagle Hill, our top management consultants can help.

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Webinar

Webinar | COVID-19: Performance management in a new world

A culture of change is something many organizations are experiencing right now. A few of our top consultants at Eagle Hill share why getting your people on board and getting them through that change is the key to its success.

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Infographic

Work won’t be the same after pandemic shutdowns. How can Boston employers be ready?

In Boston, the percentage of employees concerned about COVID-19 exposure at work is larger than the national average. And when 73% are confident their employers will safely bring them back to their jobs, that puts the onus on organizations to deliver.

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Blog

Let’s do better

By Melissa Jezior

The deaths of George Floyd, Breonna Taylor, and countless others are a painful reminder that change is needed now. What can we all do today to make a difference for our broader community and nation? Here’s a start.

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Infographic

When work happens remotely, what needs to happen with change?

With more people working remotely, organizations need new ways to manage organizational change—because bringing employees along through change when they work apart is not the same as when they’re together in the office.

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Webinar

Webinar | COVID-19: Supporting your employees in the new remote work environment

Well into the COVID-19 pandemic, we’ve shifted from the initial shock of extreme teleworking to focusing on how to manage and maintain performance in this new environment for the long term. Join us for a discussion about performance management in remote work.

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Blog

Extreme teleworking can connect us to colleagues in unexpected ways

By Melissa Jezior

Losing our in-person interactions isn’t easy, including with coworkers. But extreme teleworking is an opportunity to develop a new appreciation for our colleagues’ humanity and forge even stronger connections.

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Report

The missing factor sabotaging technology change in healthcare: Employee input

Healthcare organizations are doubling down on technology amid COVID-19. But when less than 2 in 10 healthcare workers are asked for their input on what technology they need, how can organizations be sure they're implementing the right solutions?

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Blog

This PSRW, let’s honor our workers by giving them the support they need

By Melissa Jezior

Eagle Hill President and CEO Melissa Jezior discusses the resiliency within federal employees and how we can honor their work this Public Service Recognition Week by providing them extra support when they need it most.

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Webinar

Webinar | COVID-19—Returning to the workplace amid a pandemic

How can organizations prepare to bring their people back to the office during the COVID-19 pandemic? President and CEO Melissa Jezior talks with Eagle Hill's Chief People Officer, Stephanie Mount, in this webinar.

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Infographic

Battling employee burnout amid the COVID-19 pandemic

Nearly half of U.S. employees say they are burnt out, with 1 in 4 naming the global coronavirus pandemic as the cause. How can organizations take steps to address employee burnout—and where are workers saying their employers are falling short?

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Webinar

Webinar | Organizational strategies for battling burnout during the COVID-19 pandemic

The COVID-19 pandemic has become a big stressor for workers in all industries. With employee burnout on the rise, President and CEO Melissa Jezior explores ways organizations can help their employees with licensed clinical psychologist Binita Amin.

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Webinar

Webinar | Remote work for parents: Supporting the special circumstances of parents in the new work environment

How can organizations support employees who have to manage parental responsibilities while working from home during COVID-19? Eagle Hill consultants (and parents) Melissa Jezior, Jamar Gould, and Laura Kapelski discuss in this webinar.

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Webinar

Webinar | Meeting the needs of your remote workforce during the COVID-19 pandemic

In our webinar, top consultants at Eagle Hill give some best telework practices and indispensable tips on maintaining your employees’ connectedness, motivation, and empowerment, even when you’re all working apart.

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Infographic

Weathering COVID-19: Leadership and trust

COVID-19 is creating unprecedented stress on workers and employers, in part because only 32% of employees say their organization has trusted leaders to navigate the crisis. Here is what employers need to think about now to weather the storm.

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Webinar

Webinar series | COVID-19: Supporting your workforce during a pandemic

“Business as usual” is anything but usual. With your employees looking to you—for reassurance, direction, and support—are you prepared to help them succeed in their new ways of working? Our webinars can help you support your workers during COVID-19.

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Video

10 unconventional reasons to work at Eagle Hill

Eagle Hill has been named a top place to work by the Washington Post and other publications. So we asked our consultants: what are some unconventional reasons to work at our unconventional consultancy?

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Video

What animal would Eagle Hill be?

If our top management consulting firm were an animal, what animal would it be? Watch our video to hear what our consultants think. Their answers may surprise you (have you ever heard of an axolotl?).

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Video

What 3 words describe Eagle Hill?

Learn now Eagle Hill is unconventional and how we drive results for our clients. We challenged our consultants to describe our top management consulting firm—in just 3 words.

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Video

Unconventional impact, unconventional consulting

What is unconventional consulting, and how does it drive better outcomes for our management consulting clients? We asked a few Eagle Hillers to explain our approach and what sets it apart.

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Report

You can’t have one without the other: Resilient work cultures and resilient workforces go hand in hand

Even in the best of times, the federal workforce negotiates immense pressure to achieve their mission. Learn more about how federal managers can start building a culture of resilience, even amid uncertainty and disruption.

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Webinar

Webinar | Corporate culture: Do your practices align with your priorities?

Your corporate culture ultimately drives your business results. But do your practices align with your priorities? Watch our webinar to learn how to create and nurture the best culture you can to stay ahead of your competition.

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Blog

2020 Vision: Lead your culture

By Melissa Jezior

As you make business goals for the new decade, is building a winning and resilient culture one of them? Eagle Hill President and CEO Melissa Jezior shares the three steps you can take to make culture a priority in her 2019 Year in Review.

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Report

The state of organizational culture in federal government: Mismatched priorities, unmet expectations

According to a new survey by Eagle Hill Consulting, only about half of federal employees say that their organization’s policies align with its core values. Our research explores where, why, and how this misalignment plays out in federal workplaces.

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Report

Corporate culture and the C-suite agenda

Innovation, focus, and change must reside in the hearts and minds of your entire workforce and play out in their daily decisions. A new C-suite survey by Eagle Hill shows what organizations can do to make improving culture a top priority.

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Report

Reinventing change management in federal

A new Eagle Hill Consulting survey shows that according to federal employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.

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Blog

High-performance teams: It’s all about metrics and core values

By Melissa Jezior

How does one of the most successful coaches in collegiate athletics consistently build high-performing teams? Melissa chats with Anson Dorrance, women’s soccer coach at UNC, to discuss how to build a lasting culture in a high-turnover environment.

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Video

106.7 The Fan radio clip

Are you a top management consultant in the D.C. area? Consider joining one of the Washington Post’s top places to work. Listen to a radio clip presented by Eagle Hill on Washington, D.C.'s 106.7 The Fan.

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Report

Project management in highly technical environments: Seeing the forest through the trees

Projects in highly technical environments are often made up of individuals who have specialized skills and competencies, but this group may find their projects derailing. Explore three ways to keep projects on track in highly technical environments.

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Video

How unconventional consulting delivers innovation for Eagle Hill Consulting clients

President and CEO Melissa Jezior chats over coffee about how Eagle Hill's unconventional approach to management consulting leads to innovation—and cool concepts—for our clients.

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Video

Bringing unconventional consulting to Seattle

President and CEO Melissa Jezior chats over coffee with Seattle Lead Jordan Henry about why Seattle is the perfect place for Eagle Hill to bring its unconventional approach to management consulting.

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Blog

Abby Wambach shares why culture is a team sport

By Melissa Jezior

Melissa sits down with two-time Olympic gold medalist and FIFA Women's World Cup champion soccer powerhouse Abby Wambach to talk teams and culture. Just how important is culture, and what’s the secret sauce to constructing a powerful team culture?

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Video

What is unconventional consulting?

At Eagle Hill, we talk a lot about our unconventional approach to management consulting. But what does unconventional consulting mean to Eagle Hill—and how does it deliver value for our clients?

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Video

Why is working with Eagle Hill different?

You might have worked with other consultancies before, but we bet you haven't worked with a management consulting firm like Eagle Hill before. President and CEO Melissa Jezior shares why.

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Video

What does family mean at Eagle Hill?

Because we are a family-run business, it’s only natural that family is one of our core values at Eagle Hill. Find out from President and CEO Melissa Jezior what family means to our team of top management consultants.

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Blog

Lean early and hard into corporate culture for M&A success

By Sridhar Karimanal

Another day, another deal in the health and life sciences industries. Healthcare mergers and acquisitions have been a major headline in recent years, occurring at a record pace and changing the face of the industry.

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Video

Women supporting women

At Eagle Hill Consulting, we're woman owned, woman led, and committed to helping women win. Two-thirds of our consultants are women, and same with our senior leadership. Heck, our CEO is a woman.

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Report

Reinventing change management

A new Eagle Hill Consulting survey shows that according to employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.

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Blog

Lessons from the Theranos toxic culture

By Melissa Jezior

Theranos is back in the news. Not for any major developments on the shocking collapse of the Silicon Valley blood testing company led by Elizabeth Holmes but because of a new documentary and podcast that shed light on a disturbing company culture.

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Report

Managing your mobile workforce when teleworkers return

The best telework programs don’t just help employees work from home; they also offer the right environments when they’re back in the office. See how to lower costs and reduce footprints with higher productivity and employee satisfaction.

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Video

Building a strong relationship for sustainable growth

The Alice Ferguson Foundation’s mission is to connect people in the greater D.C. area to the natural world. Find out how we helped them create a long-term strategic plan to grow alongside their mission.

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Blog

Is it getting even harder to recruit and retain tech talent in Virginia?

By Melissa Jezior

Our offices are located at “ground zero” of Amazon’s new HQ2, arriving soon in Virginia. We’re literally in a building the online retailer reportedly soon will occupy—so we have an up-close view of the decided excitement about the company’s arrival.

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Blog

5 ways to make a healthcare company culture better and why it matters

Talent—finding it, attracting it, acquiring it, and retaining it—is commonly cited as a top concern by healthcare executives. As unemployment continues to fall, the competition for universally relevant skills (e.g., data analytics) is stiff.

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Report

The business case for culture: How workplace culture impacts performance

Organizational culture can be nebulous and difficult to measure. Our Workplace Culture Survey provides executives with a concrete culture framework that distills into five critical elements designed to make workplace culture more tangible.

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Report

Guerilla retention tactics for keeping federal workers

If your agency is worried about a mass exodus of talent, stop. There are concrete ways to remind the federal workforce about what’s truly unique and positive about their jobs. Start with these four guerilla retention tactics.

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Report

Guerilla retention tactics for keeping tech talent

In today's tight labor market, retaining top tech talent is hard. And it's about to get a lot harder with Amazon HQ2 coming to town. Take action now with these four guerilla tactics for keeping your people.

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Report

Five guerilla recruiting tactics for hiring top tech talent

Looking to recruit the best of the best tech talent? It can be hard when your competition is the world’s most admired tech companies. Follow these five guerilla tactics to stand out and get the people you need.

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Infographic

D.C. tech workers ask: Should I stay, or should I go to Amazon?

We asked workers in the Metropolitan D.C. area whether they would consider leaving their current position to work for Amazon. More than half said yes—and the number is even higher for IT workers. See the top reasons people stay or go.

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Report

Will culture make or break your business in 2019?

The right culture for your organization is a must. It leads to stronger business performance throughout an organization. Here are three steps you can take to be more intentional about your corporate culture to create a successful new year and beyond.

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Report

Across generations. Change is change. People are people.

Workforces are more multigenerational than ever before—so you might be surprised to learn that most employees share the same views on change management, regardless of their age group. What change management qualities cross generational divides?

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Blog

Rethinking corporate culture

By Melissa Jezior

Corporate culture has long been examined by academics and thought leaders. But it never seems to garner the broad attention it deserves within a company until something goes horribly wrong. It’s time to rethink corporate culture.

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Infographic

Americans want public television to provide earthquake early warnings

Public broadcasting isn’t just about popular programming; it’s also about saving lives and infrastructure—which is why Americans think public broadcasting systems should provide early warnings when an earthquake strikes.

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Blog

Getting ahead of the integrity implosion

By Melissa Jezior

Without integrity, an organization is missing the cornerstone of how employees make decisions, act, and react in ordinary and extraordinary circumstances. And when a company’s integrity is in question, the negative impacts can be devastating.

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Report

Four hidden levers media organizations can use to get ahead of disruptions

Core values are key to addressing disruption—but media and entertainment organizations are much less likely than others to identify “integrity or morals” as a core value. What can companies do to reinforce their core values?

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Report

Strategic planning: Escape the year one trap

The first year in a new executive role is a whirlwind. When can you take time out to “be strategic”? Through changing her mindset in three critical areas, Eagle Hill President and CEO Melissa Jezior found a way that works for her.

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Report

How to kill bad ideas, but cultivate an ideas culture

Our research indicates that over a third of U.S. workers say they are likely to leave their company in the next year. That number jumps to almost half when workers say their employer does not effectively channel the creativity of its workforce.

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Report

The corporate integrity implosion: Managing in the era of exposure

New research by Eagle Hill Consulting reveals that the majority of working Americans believe that integrity is on the decline in corporate America—and most say that integrity has gotten worse in corporations during the past 5 years.

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Infographic

The corporate integrity implosion: Boston

The majority of Boston employees believe that integrity is on the decline in corporate America, and nearly half say that they have witnessed unethical behavior at work. So why have so few reported it?

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Infographic

The corporate integrity implosion: Seattle

The majority of Seattle employees believe that integrity is on the decline in corporate America, and nearly half say that they have witnessed unethical behavior at work. So why have so few reported it?

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Webinar

Webinar | Healthy culture webcast part 3: Implementation

Establishing core values is only part of a leader's work: you must also demonstrate them to your employees. Part 3 of our Healthy Culture Webcast dives into how to weave core values into everything you do as a leader.

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Webinar

Webinar | Healthy culture webcast part 2: Development

How can you put strategies for strengthening your organization's core values into practice? Watch Part 2 of our Healthy Culture Webcast to continue making core values the foundation of your organization.

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Video

The importance of core values in company culture

Your core values should be the heart and soul of your organization. Making them that way needs to be intentional, and it needs to be done on a daily basis. Here's why.

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Webinar

Webinar | Healthy culture webcast part 1: Accountability

In part 1 of our Healthy Culture Webcast, we explain how to hold employees accountable to core values—a key step to getting to a place where your employees embody your core values.

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Infographic

Building an engaged workforce

We help clients streamline their workforce from start to finish. By modernizing processes and practices across the employee lifecycle, we work with you to bring out the best in employees and enable them to more effectively deliver results.

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Infographic

From outreach to onboarding, bring your best to your prospects

What’s the secret to catching top talent? It’s about much more than salary. It’s about personalizing every step of the process that brings new hires through your door and into the fold. Our infographic shows you how.

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Webinar

Webinar series | Tuning into C-suite challenges

In partnership with the Society of Motion Picture and Television Engineers (SMPTE), these webcasts confront pressing issues, including corporate culture and core values, managing change, and measuring and managing performance.

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Infographic

When change is in the air, what needs to happen on the ground?

Our infographic takes you through four phases of change management: people, process, strategy, and technology. At each phase, see the route and destination for your people on their change management journey.

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Report

2017 in review: Confronting culture

Culture and core values drive behavior and performance. That’s why 2017’s unprecedented corporate and government scandals are an opportunity for all of us to take a hard, realistic look at our own organizational culture and values.

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Report

Quality vs. convenience: Straddle the chasm in TV viewer preferences

New research by Eagle Hill Consulting affirmed some expected demographic trends and uncovered a surprising one. The result is a pressing question for every TV executive: Where do you invest when you’re serving multiple segments with diverse tastes?

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Report

Improving customer service in federal government

Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency.

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Report

Improving customer service in federal government: Key insights

Our research indicates that government customer experience improvements may rely less on technology upgrades than on culture improvements—namely, a workforce that is invested and engaged, supported, and rewarded by leadership.

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Report

Improving customer service in federal government: Measurement

Less than half of federal employees say their agency measures customer service effectiveness, exposing a critical gap. Here’s how to engage your employees and ignite your agency’s customer service efforts.

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Report

Improving customer service in federal government: Governance and leadership

Eagle Hill’s survey results suggest that most federal employees aren’t sure who’s in charge of improving customer service within their agencies. Is it time to centralize and strengthen customer service leadership?

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Report

Improving customer service in federal government: Culture or budget

Your culture or your budget: Which makes a bigger impact on improving customer service? Discover why focusing on areas like enhancing morale and empowering staff might be more worthwhile than striving for better systems or more money.

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Report

OMB Circular A-11 Section 280

OMB Circular A-11 Section 280 gives guidance on how federal agencies should manage customer experience (CX) improvement programs, covering five core functions. We break it all down in a simple visual summary.

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Video

The three essentials for change management

How can you make change work? Eagle Hill Consulting President and CEO Melissa Jezior talks over coffee with Seattle Lead Jordan Henry about the three essentials change management efforts need to succeed.

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Video

Melissa Jezior talks about the Seattle war on talent

You can win the Seattle war on talent. President and CEO Melissa Jezior talks to FM News 101 KXL about how Seattle employers can recruit top talent amid fierce competition.

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Video

Collaboration and change management: The perfect blend

A people-centered approach is baked into everything we do. President and CEO Melissa Jezior chats over coffee with Seattle Lead Jordan Henry about how that makes us different from other management consulting firms.

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Video

Brewing an unconventional culture

Why is our culture so important to everyone at our top management consultancy? Seattle Lead Jordan Henry and President and CEO Melissa Jezior grab coffee and chat about how a great culture means great work for our clients.

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Report

The wallet. The weekend. The workplace: How employers can win top technology talent in Seattle

A new survey finds that Seattle employees rank financial security as the number one factor for maintaining a positive work-life balance, twice as important as any other factor.

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Report

Performance measurement: What’s your blue line?

It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer, and workforce goals are being met. So I tell them the story of the blue line.

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Infographic

Program Management Improvement Accountability Act at-a-glance

In December 2016, the Program Management Improvement Accountability Act (PMIAA) was signed into law. Here's our 3-minute guide to what that means for federal agencies and what agencies should be doing now.

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Report

Building an ideas culture in federal government

Our new survey shows employees’ ideas are not being tapped. In fact, 72% of federal employees say that their agency rarely or never seeks their ideas for improvements, and 71% say that government is less open to new ideas than the private sector.

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Infographic

When it comes to corporate core values, Seattle soars

A new survey from Eagle Hill Consulting shows that 20% more Seattle employees know their corporate core values than the American average. An overwhelming majority say that those core values drive their decisions and behavior at work.

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Webinar

Webinar | Ping-pong tables and flex schedules: The surprising preferences of D.C. millennials

Do you know what workers really want from future employers? Watch our webinar for insights and strategies (that may surprise you) about the preferences of millennial workers in Washington, D.C.

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Video

President and CEO Melissa Jezior on what makes us so unconventional

Hear from President and CEO Melissa Jezior about what makes Eagle Hill's approach with our management consulting clients unconventional.

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Webinar

Webinar | Highlights: Insights and strategies from our millennials webinar

Do you know what millennial workers really want—and how to reach them? Get surprising insights and strategies on how to recruit and engage with millennial workers in the highlights from our webinar.

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Webinar

Webinar | Are low performers destroying your culture, driving away your best employees?

Could low performers really be part of the reason why your best performers are leaving? In this webinar, President and CEO Melissa Jezior reviews our latest research on corporate culture and responds to questions about how to keep your top talent.

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Webinar

Webinar | The annual performance review: Old school or timeless tool?

How do employees feel about companies ditching annual reviews? Or how could the performance review be more valuable for employees? This webinar reviews the latest research from Eagle Hill Consulting.

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Webinar

Webinar | Feedback on feedback

In this webinar, we talk feedback: what the value of feedback is to an organization and its work culture, whether employees value and are receiving feedback, and the best way to deliver feedback.

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Video

Showing appreciation on Employee Appreciation Day

This Employee Appreciation Day, try a new approach to make the day more meaningful for your people. Watch our video for three quick ideas to show your appreciation to your employees.

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Video

Manager Jamar Gould on our unconventional work/life balance

Eagle Hill's Jamar Gould shares what makes Eagle Hill an unconventional consulting company—especially when it comes to a healthy work-life balance—and why that matters to him.

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Video

Eagle Hill Consulting CEO Melissa Jezior: Fearless leader, unconventional thinker

Eagle Hill Consulting Co-founder Jack Kelley talks about what makes our President and CEO Melissa Jezior such an effective—and unconventional—leader for our top management consulting firm.

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Video

Unconventional evolution: An all-hands-in approach to growth

A few of Eagle Hill’s top management consultants talk about what makes our culture so different from other management consulting firms, and why relationships are so important to us.

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Video

Can we grow without growing pains?

Eagle Hill Consulting is growing—and growing, and growing. See what Co-founder Jack Kelley thinks this means for our management consulting firm and where we’re headed.

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Video

Associate Esha Quinlan on our team-oriented experience

Eagle Hill Consulting Associate Esha Quinlan shares how Eagle Hill's team-oriented environment translates to an unconventional, people-focused approach to working with our management consulting clients.

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Video

How unconventional consulting is making a difference

Collaboration. Access. Support. Results. Watch this video to find out how being an unconventional consulting company makes a difference for our clients, and our consultants.

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Video

Melissa Jezior on Seattle culture and core values on FM News 101 KXL

CEO Melissa Jezior talked with KXL Business Briefing Radio about what the results from an Eagle Hill study on core values mean for Seattle businesses. Listen to her interview here.

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Report

Top three trends in human capital: Direct. Personal. Fast.

The constant advance of digital technologies and smart data makes direct, personalized, and fast customer experiences an expectation. It is time for leaders to take the same approach to their workforces.

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Report

The state of corporate core values in America

To instill strong core values in employees, companies have to go beyond a printout during onboarding. It’s more a matter of making sure employees understand how they’re expected to deliver on those values—and starting the dialogue now.

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Infographic

Stress-testing corporate core values in America

A new survey from Eagle Hill Consulting shows nearly half of Americans don’t know their employer’s core values. That said, an overwhelming majority of people who know their employer’s core values say they drive their decisions and behavior.

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Report

Ping pong tables and flex schedules: The surprising preferences of D.C. millennials

Beefed up benefits packages and ping-pong tables may not be enough to keep millennial employees happy. So, what do millennial workers want? See what we learned in a survey of more than 2,000 professionals across the US.

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Report

Are low performers destroying your culture and driving away your best employees? Here’s what you can do.

Every workplace deals with low performers, but did you know they may be driving away your best employees? The good news is that there are concrete steps you can take to keep your best people—and avoid paying the cost of attrition.

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Report

The annual performance review: Old-school or timeless tool?

As business leaders second-guess their companies’ performance management programs, we surveyed more than 1,600 employees to get their thoughts on the review process and its ripple effects in the workplace. See what we found out.

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Report

Feedback on feedback: Five ways to create a constructive feedback culture

Feedback is important to professional development. We’ve identified five ways your organization can help support a constructive—and more productive—environment.

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Report

The importance of work-life balance

Employers in Washington, D.C. must continuously evaluate and improve their culture and benefits in order to attract and retain top talent. One increasingly important set of tools has been programs that promote a better work-life balance for employees.

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Case Studies

Unconventional consulting leads to unbelievable results

Here are a few examples of how we provide impact for our clients. From boosting employee retention to planning market entry, our years of creative and strategic experience have helped clients across industries reach their potential.

Public Service: Narrative

Designing a new organizational structure to accommodate rapid growth

We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy.

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Financial Services: Impact Statement

Financial institution realizes customer digital experience rewards from improved UX research

Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.

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Financial Services: Impact Statement

Maximizing ROI with agile transformation

We employed agile transformational change at scale to help an affordable housing sector company realize a better return on investment with technology and deliver value to its customers more rapidly.

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Public Service: Impact Statement

User adoption strategy empowers a federal health agency

We drove a highly successful user adoption strategy for a large federal health agency requiring a time reporting system for its employees to proactively comply with regulatory requirements and provide robust workforce capacity reporting.

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Public Service: Interview

How a local government’s adoption of new technology yields agile way of working

Eagle Hill's approach to change management at a transformational scale helped a local government adopt new technology that yielded efficiency benefits.

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Financial Services: Impact Statement

Digital transformation uses agile change management to improve CX and EX

We implemented an enterprise-wide digital transformation for a financial services organization to the Salesforce Lightning platform by using agile change management to create better customer and employee experiences.

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Health & Life Sciences: Narrative

From performance management to performance acceleration

We used a data-driven approach to design a new performance management program for a health service provider that emphasizes employee feedback, elevates responsibility for performance and replaces static annual performance reviews.

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Public Service: Narrative

Optimizing CBP’s hybrid telework environment

In support of the Federal Government's telework initiative, Eagle Hill worked with the U.S. Customs and Border Protection (CBP) to help employees improve efficiency while teleworking.

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Nonprofit: Impact Statement

Creating a return to work strategy for a national museum

Eagle Hill worked alongside the leadership team of a national museum to develop and manage implementation of a reopening strategy after its COVID-19 shutdown that was both comprehensive and responsive to rapid change.

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Financial Services: Impact Statement

Accelerating organizational change—to the tune of a 20-point Net Promoter Score improvement

The procurement office of a large financial services organization remade its internal and external images and improved service delivery as part of an organizational transformation that focused on improving its culture.

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Health & Life Sciences: Infographic

Empowering a biotech to transform its future workforce

For this global biotech company, hiring top talent is vital to deliver innovative treatments to patients around the world. Our end-to-end workforce planning solution helped diagnose how to build its future workforce, today.

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Nonprofit: Impact Statement

AI-enabled data gathering across 65 countries unlocks compelling improvement possibilities

Learn how an AI-enhanced approach helped a global nonprofit development organization build an internal operating model every bit as advanced as its external one for the most impact across both its headquarters and field offices.

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Technology, Media & Entertainment: Video

Conducting a technology assessment to inform strategic planning for public media

Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Watch our animated client story to find out.

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Public Service: Interview

Developing competency models and workforce planning

We helped one highly specialized agency prepare their workforce for the future by implementing their forward-looking Human Capital Strategic Plan. Eagle Hill’s Mary Dalrymple, Director of Services and Innovation, explains how.

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Public Service: Infographic

Bringing a university together to close diversity, equity, and inclusion gaps

To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.

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Health & Life Sciences: Impact Statement

A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience

By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.

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Nonprofit: Narrative

Helping core values take hold

A large nonprofit saw core values as the key to staying competitive in the future—but the new values weren’t taking hold with employees. We created a plan to bring their desired culture off the pages of HR strategy and into day-to-day work life.

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Financial Services: Narrative

Implementing competency modeling to manage change readiness

A large financial services enterprise was undergoing a significant change and needed to prepare staff for new policies. We helped the team most impacted by this change get ready and gave them ownership in the competency modeling process.

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Health & Life Sciences: Narrative

Strengthening workforce planning with predictive analytics

A global drug manufacturer was growing rapidly and needed a workforce planning partner that could keep up. We developed a flexible approach that could predict position needs without losing valuable momentum as plans changed.

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Nonprofit: Video

Building a strong relationship for sustainable growth

The Alice Ferguson Foundation needed to create a long-term strategic plan to grow alongside their mission. Our team worked closely with AFF to incorporate a goal-focused plan as well as a new organizational mindset targeted at success.

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Nonprofit: Narrative

Standing up a performance management process to develop and recognize employees

An organization was experiencing growing pains, so we conducted our own research in order to understand employee perspectives, from the top down. We clearly defined all roles in the organization to ensure each person felt recognized and valued.

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Health & Life Sciences: Narrative

Supporting adoption of a CRM implementation through best fit change management

A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.

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Technology, Media & Entertainment: Narrative

Creating a tailored go-to-market strategy

A nonprofit technology startup began charting its path to longer-term sustainability. We helped the company narrow its focus, align its priorities, and envision plans for its future marketing activities.

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Public Service: Narrative

Working together to drive sustainable change at the forefront of federal purchasing

We partnered with the GSA FAS to help them transition to a category management approach to federal procurement as a way to improve customer service—leading to the fastest and most thorough reorganization in their history.

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Public Service: Narrative

Delivering a customer-focused organizational design

When a federal management services division needed clarity on their new mission and identity, we helped set goals, streamline processes, and design new structural models for service delivery and growth.

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Health & Life Sciences: Narrative

Providing program management to enhance care delivery and operations

In the face of increasing priorities, more responsibilities, and more culture transformation initiatives, we helped one large healthcare organization roll out system-wide transformation of care delivery and perioperative supply chain operations.

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Public Service: Narrative

Empowering employees to strengthen service, culture, and core values

When the number one grant-making organization in the government faced sustainability concerns, we brought employees at all levels together for collaborative solutions to increase engagement, strengthen culture, and improve retention.

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Nonprofit: Narrative

Reimagining process, technology, and culture

A national museum’s legacy federal processes were limiting overall development as its program operations and presence grew. We applied private-sector best practices to increase flexibility and streamline operations.

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Financial Services: Narrative

Fueling strategic growth through organizational design

When a large valuation firm wanted to drive growth across all its global service lines while still reflecting its regional business cultures, we helped transform organizational design to support a new strategic vision for its operating model.

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Public Service: Narrative

Reassessing organizational structure to best serve customers and employees

In just 7 weeks, we helped an HR office solve for their existing staff continuity gaps—and plan for additional process improvements in the future.

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Public Service: Narrative

Using data visualization and strategic planning to improve organizational performance

In the face of budgetary pressures, we aided the U.S. Customs and Border Protection’s Office of Administration in restructuring their framework with a 3-year plan to better prepare for maturing programming.

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Public Service: Narrative

Transforming processes and elevating morale

When one federal agency needed to rethink its processes and organizational structure, we used a sprint cycle to assess, document, and transform its environment for higher efficiency—and morale.

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Public Service: Narrative

Streamlining financial management policy formation

Policy creation at one federal agency was a long process with no central oversight. So we created a policy council to increase accountability and shorten the pipeline from start to finish.

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Public Service: Narrative

Creatively improving work-life health + wellness programs

One agency needed to raise employee awareness of available support services. By working with them to craft an effective 5-year strategic plan for ongoing improvement, we helped get them on the path to a healthier workforce.

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Technology, Media & Entertainment: Narrative

Designing a digital rights management system

Digital rights management has posed a major challenge for media enterprises. We helped one organization find a fluid, cost-effective solution that could reduce complexity—and eventually pay for itself.

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Financial Services: Narrative

Improving morale and reducing high turnover

One large financial services company had a great career-mapping tool, but employee expectations weren’t aligned. We helped them close the gap by taking a transparent approach that stepped outside the box.

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Technology, Media & Entertainment: Narrative

Conducting market entry strategy + execution

We worked with an engineering and construction firm to assess its readiness and plan their entry into the fiber-optic market, a major area for growth and development, tackling key strategic questions with a targeted approach.

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Public Service: Narrative

Promoting community through workplace transformation

Moving to a consolidated downtown office was a huge undertaking for this federal agency. We helped create a project plan for organizational change and improved employee readiness for their “workforce of the future.”

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Public Service: Narrative

Facilitating a successful workforce transition and realignment

When organizational responsibilities shifted between agencies, we helped smooth the transition and plan for a successful merging of resources.

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Public Service: Impact Statement

Addressing human capital strategy and workforce requirements

We helped one agency create their first-ever 5 year strategic plan to find new ways to attract, retain, and develop a motivated workforce—creating a winning, repeatable process for workforce planning.

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Technology, Media & Entertainment: Narrative

Managing technology + organizational change

The transition from analog to digital broadcast production was a major shift for one media organization. We helped them make a successful transition that got morale—and costs—back on track.

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Technology, Media & Entertainment: Narrative

Navigating the shift to digital through organizational realignment

When organizational responsibilities shifted between agencies, we provided our change management expertise to smooth the transition and plan for a successful merging of resources.

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Public Service: Narrative

Building a next-generation workforce

A federal agency came to us with a vision for becoming a Best Place to Work with a flexible, innovative workforce. We helped define 5 goals, 20 initiatives, and a detailed operational plan, all reflecting its culture and people.

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