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Insights

Insights from our work

Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.

Insights

Our latest research & thinking

We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.

Blog

From crisis to control: A deep dive into employee retention amidst worker shortages

By Melissa Jezior

Anticipating retention and attrition trends is a key competitive asset for orginazations. Whether you're looking to hire, retrain, or reduce headcounts, learn how to leverage insights from Eagle Hill's new Employee Retention Index.

Report

Companies are scaling back on DEI despite high value among workers

Research finds that over half of the workforce says DEI is a key factor when considering a future employer. For younger workers, that jumps to 77%. Now is the time to continue DEI progress, not plateau or cutback. Learn how.

Video

Employee Retention Index video

See how the Employee Retention Index's key indicators are tracking, and learn where employers can most readily act to position themselves ahead of workforce changes.

Report

The state of organizational culture 2024: Hybrid work’s unexpected impact

Our 2024 organizational culture report finds hybrid work is having a positive impact on organizational culture. Read the report to learn why and get 4 recommendations on how to improve your organization's culture as you navigate hybrid work.

Blog

Telework clashes, burnout, and strikes. Employees still aren’t OK.

By Melissa Jezior

Discover why employee retention and workplace flexibility are top business priorities for 2024 and what you can do to retain your top talent in the New Year.

Infographic

The state of hybrid work in the financial services industry

Research on hybrid work in the financial services industry finds that employees want more flexibility and will consider a new job if it is reduced. Learn more about how reducing workplace flexibility impacts financial services employees.

Article

Positioning government leaders as culture champions

Government leaders need training, tools, and data to prioritize and build a strong workplace culture. Learn what agencies can do to position government leaders as culture champions who employees will be more likely to trust and follow.

Report

Leadership, trust, and workplace culture in government

Our new research reveals workplace culture in government holds extraordinary influence over an agency’s ability to meet its mission. Learn who government employees say is responsible for driving workplace culture and what they can do to improve it.

Blog

Millennials hold the key to changing government workplace culture for the better

By Gwynneth Chandler

Millennial managers, our future government leaders, are poised to change government workplace culture for the better. Learn why they understand how workplace culture impacts performance, customer service, and an agency's ability to meet its mission.

Blog

When it comes to AI adoption, go slow to go fast

By Joseph Macaluso

For efficient and effective AI adoption that ensures future resilience, companies must leverage an incremental, design thinking approach that ensures each implementation is built on a contextualized foundation.

Article

Agile Project Management: 6 strategies for success

Succeed at Agile Project Management; learn 6 strategies that help organizations stay flexible and collaborative, and incorporate customer feedback throughout the project lifecycle.

Article

4 ways to build business resilience through great customer experience

Learn 4 strategies to build business resilience by prioritizing customer centricity and great customer experiences.

Blog

To return or not return to work? That is the wrong question.

By Andrew Edelson

Where teams are managed matters less than how teams are managed. We share how utilizing effective performance management can drive productivity, collaboration, customer service, and culture, regardless of where teams are working.

Article

How to build resilience in your organization: A framework for business resiliency

Learn how to build resilience with our Business Resilience Framework.

Blog

AI, everywhere, all at once: Leading with empathy through AI disruption

By Joseph Macaluso

AI adoption can be scary for employees. Find out how leading with empathy and investing in existing staff can go a long way to easing those fears, improving adoption of new tools, and helping the whole organization thrive.

Article

6 strategies to improve employee performance—no matter where they work

We share strategies for managers to improve employee performance in any work environment.

Article

How to boost technology adoption

To improve technology adoption, maximize your technology investment, and improve ROI, take a human centered approach to technology change.

Living lab

Process automation drives efficiency and cost savings

Recently, we refreshed our thinking around our technology investments. By automating in-house processes, we found we could reclaim time, increase capacity, save money, and make data-driven decisions faster. Here’s our recipe for process automation success.

Article

Toxic work environments: How to stop your toxic culture problems at their source(s)

We share recommendations to fix a toxic work environment and create a thriving workplace where employee morale and productivity flourish.

Blog

Striking the right balance: Flexible work arrangements in government

By Lindsay Henson

It's clear government workers value both in-person and remote work. Learn how agency leaders can leverage flexible work arrangements to retain top talent and improve performance.

Blog

Can employers put the hybrid work genie back in the bottle?

By Melissa Jezior

Hybrid work is nuanced and companies need to balance the need for high performance while also retaining top talent in a drum-tight labor market. The key to success? Flexibility.

Infographic

Employees weigh in on workplace flexibility amid rollback of remote work policies. What’s at stake?  

Eagle Hill Consulting surveyed the U.S. workforce on the topic of workplace flexibility to provide insights as organizations shape their workplace strategies and remote work policies. See what we found.

Article

How operational efficiency can make layoffs a last resort

In the face of economic uncertainty, companies should prioritize efficiency over short-term savings. The result? A stable workforce, boosted productivity, and the ability to attract and retain talent. Learn how with these 5 strategies.

Infographic

Government employees share benefits and burdens of returning to office amid OPM telework mandates

Eagle Hill surveyed government employees to learn how workplace flexibility impacts productivity and retention. Our research reveals key insights for agency leaders to consider as they update their work environment plans per OPM telework mandates.

Report

From Baby Boomers to Gen Z: Adapting government employee connection strategies for today’s workforce

Our research finds a large generational difference in how government employee connection impacts job satisfaction, retention, and performance.

Infographic

Navigating OMB’s new organizational health guidance

Our quick-read guide helps federal agencies navigate OMB's latest memo to update Work Environment plans, improve organizational health and performance, and create a culture of continuous improvement.

Article

5 strategies to build workforce resilience

With people being your organization’s best asset, emerging stronger from economic uncertainty hinges on investing in them. See how.

Article

How to prepare your business for a recession

Be proactive in preparing your business for a recession with these 5 keys for creating efficiencies and investing in new value.

Report

Recession readiness: The case for looking beyond cost cutting

Being recession ready is a critical priority for leaders. Learn how a balanced approach that incorporates cost cutting and strategic investments keeps employees confident and turns uncertainty into new value and organizational opportunity.

Article

The 4 pieces you need to improve workforce planning

Successful workforce planning requires leaders to think holistically about their organizations. Learn how to improve workforce planning efforts by incorporating 4 key considerations: strategy, people, process, and data.

Article

5 steps to improve employee connection and boost organizational performance

Big business benefits can result from improving employee connection, from higher retention to better job performance. Start with these 5 steps to begin improving employee connection at your organization today.

Report

Fostering employee connection beyond relationships delivers big business results

Our research reveals that meaningful employee connection—which goes beyond sharing organizational values, holding happy hours, and other team building events—helps improve job satisfaction and boosts organizational performance.

Infographic

Understanding government employee burnout

Eagle Hill’s survey of government employees provides agencies with deeper understanding of government employee burnout causes and remedies.

Infographic

The state of worker burnout: 2023

Eagle Hill’s survey of U.S. employees surfaces insights into the drivers, organizational impacts, and remedies for alleviating worker burnout.

Article

The 3 keys to effective business process reengineering

Drawing on our experience collaborating with large and complex organizations to transform and improve their business processes, we’ve found that these three fundamentals are key to effective business process reengineering.

Blog

Women are back on the job, but chronic obstacles remain

By Melissa Jezior

As women return to work, new research found that women workers still face chronic workplace challenges, from burnout to lack of opportunity. How can organizations help their female employees overcome these hurdles?

Article

Activate your strategic plan in 5 steps

Learn 5 ways to activate your strategic plan, grounded in creating a culture of adoption that includes all employees.

Blog

How to talk about burnout: Three tips for constructive conversations with your team

By Melissa Jezior

With employee burnout levels remaining steady, it's important employees and employers know how to have constructive conversations about burnout with their team. We share three tips on how to get a dialogue started around burnout to drive change.

Blog

How to preserve employee experience amid layoffs

By Carrie Miceli

Learn how to preserve your employee experience amid layoffs, including eight actionable ways business leaders can support their teams.

Report

Want to boost agency performance? Prioritize government employee recognition programs in your incentive awards efforts.

Government employee recognition programs and incentive awards efforts can help boost agency performance and improve employee experience. Learn easy and affordable ways to help make recognizing a job well done part of your agency's culture.

Blog

Connected culture: 2023’s priority for business leaders

By Melissa Jezior

Building a connected culture is a critical business priority for 2023, and a key component of our 2023 business outlook.

Infographic

Government employees ask for more recognition

Recognition is a fundamental part of the employee experience, and is a driver of performance and engagement. Learn how to build a culture of recognition that can transform the employee experience in easy and affordable ways.

Infographic

How to improve employee recognition

Learn how to improve employee recognition to transform the employee experience – and learn how to quickly implement programs that are both cost effective and get results.

Blog

The most wonderful time of the year can also be the most stressful. Here’s how your workplace can meet the challenge.

By Carrie Miceli

Workers are on the move during the Great Resignation—but 54% say they have better job opportunities at their current organization. Find out how your internal mobility programs can improve retention and give your organization a competitive edge.

Report

Want to transform employee performance? Recognize a job well done.

Recognition is a fundamental part of the employee experience, and is a driver of performance and engagement. Learn how to build a culture of recognition that can transform the employee experience in easy and affordable ways.

Blog

Getting tired of fighting attrition? Try rethinking internal mobility

By Jonathan Gove

Workers are on the move during the Great Resignation—but 54% say they have better job opportunities at their current organization. Find out how your internal mobility programs can improve retention and give your organization a competitive edge.

Blog

Quiet quitting isn’t new. It’s just larger and louder. 5 ways to embrace your “steady stayers” 

By Melissa Jezior

Quiet quitters aren't actually quitting, the catchy term should be renamed as "steady stayers" who get the job done and value work-life balance. Learn five ways to embrace these essential performers, improving retention and job satisfaction.

Blog

Building up from burnout: How government agencies can creatively adapt amid the Great Resignation

By Andrew Edelson

Burnout is fueling the Great Resignation—and with 56% of government workers feeling burnout, agencies must act now to understand what’s causing it in the public sector, and how they can address it, before it leads to more vacancies.

Infographic

Government telework and flexible work arrangements are resulting in improved performance 

See how government telework and flexible work arrangements are improving performance for government teams.

Report

A performance culture to serve all government employees 

Learn how a performance culture for government employees drives success for employees, teams, and government agencies.

Blog

It’s about time: Agencies’ underutilized data may hold the key to reducing burnout

By Andrew Edelson

Learn how to reduce burnout at work, and make smarter workforce planning decisions, through utilizing data that's often overlooked.

Report

Improving internal mobility programs: How to win the talent war through internal recruitment 

Research from Eagle Hill reveals employees believe they have better job opportunities inside their current organizations. But this potential is untapped. Learn practices for improving internal mobility programs and help employees learn, grow—and stay.

Report

Performance culture in a hybrid world

Improving performance in hybrid and virtual work means creating a performance culture of transparency, communication, and feedback.

Blog

How life sciences companies can reduce employee burnout and turnover

By Jonathan Gove

Life science companies can reduce worker burnout and turnover through fully examining their employee experience.

Living lab

Unconventional Onboarding

As Eagle Hill grows, a strong onboarding process becomes even more important for every new employee. That’s why we reinvented onboarding to help new hires build strong connections from the get-go and feel supported over their entire first year.

Blog

Strengthen your onboarding to keep new hires

By Stephanie Mount

As the Great Resignation continues, organizations need to strengthen their onboarding to retain sought-after new hires. Discover three ways you can improve the onboarding experience and set your new hires up for success.

Report

Running on empty: Why burnout at work is surging among government employees—and what to do about it

Burnout at work is surging for government employees. We share three reasons why and four ways to help employers turn down the heat.

Report

The federal employee experience: How agencies can meet the needs of women workers amidst the Great Reevaluation

Amidst the Great Reevaluation, federal women workers feel their employee experience needs are not being met. Our research reveals where government agencies are coming up short—and how they can better support their women employees.

Report

From the Great Resignation to great retention: The case for perfecting hybrid onboarding

In the Great Resignation, great retention is more important than ever—yet only 12% of workers thought their employer onboarded well. Our survey of new hires uncovers how to improve virtual and hybrid onboarding to meet employees’ needs.

Infographic

As COVID-19 lingers, workers give employers a mixed report card on employers’ response to the pandemic

Employee confidence in their organization’s leadership and culture has dropped. But employers can build on the positive changes implemented during the pandemic to address trust, leadership, and culture issues. 

Report

The healthcare employee experience through the pandemic: A guide to understanding where healthcare workers are now, and how to get to exceptional employee experiences

Our healthcare employee experience report uncovers trends healthcare organizations need to address now to facilitate exceptional employee experiences.

Infographic

Employees return-to-office anxiety surges amid Omicron

Most employees are worried about Omicron’s impact on their work and their return to the office. Our research reveals what employers can do to protect the health and safety of their people—and help put their minds at ease.

Blog

2022: The Great Re‑Evaluation

By Melissa Jezior

In 2021, organizations continued to face extraordinary change and disruption. Business leaders can accelerate this change in 2022 through a Great Re-evaluation. Read about 4 areas that are a starting point to make your team stronger and more resilient.

Report

Improve the employee experience: Guide to creating exceptional employee experiences

Our new research has revealed how employee experience drives customer experience. By understanding the trends influencing the employee experience today, discover ways to facilitate an exceptional employee experience.

Report

Want to improve the federal employee experience? Tighten the gap between intention and action in diversity, equity, inclusion, and accessibility

Our research finds that agencies with comprehensive federal diversity and DEIA plans grounded in changing culture and employee experience can set the pace for change.

Infographic

Workers say diversity in healthcare is a priority, but more action is needed in the workplace

Healthcare employees say diversity in healthcare is important, but requires more action, per new Eagle Hill Consulting research.

Report

For financial services companies, taking action on employee experience will elevate their customer experience too

Financial services organizations looking to be industry leaders in customer experience must pay closer attention to their employee experience.

Report

Hybrid work models should consider employee burnout

As companies shift to hybrid work, how can they help employees navigate another change—and address work burnout and reentry anxiety? Our new research shows how to alleviate work exhaustion while helping teams feel connected and engaged.

Report

Want to improve the employee experience? Tighten the gap between action and impact in diversity and inclusion

Our research finds workplace diversity and inclusion initiatives don't go far enough to improve the employee experience.

Blog

4 steps to improve the federal workforce employee experience

By Andrew Edelson

Learn four steps leaders can take within their agencies to strengthen the federal workforce employee experience, which ultimately will lead to better customer service outcomes.

Report

A new prescription for healthcare provider organizations to improve patient experiences: Prioritize the healthcare worker experience

Throughout the relentless COVID-19 pandemic, healthcare provider organizations have continued to hyper-focus on patients, but nour research shows that excellent patient experiences and satisfactions start and endure with strong healthcare worker experiences.

Infographic

COVID-19 delta variant impact on return to office plans in Greater Boston

With the rise of the COVID-19 delta variant, our research finds Boston employees have strong views on workplace vaccination requirements and management of unvaccinated colleagues.

Infographic

COVID-19 delta variant impacts on return to office plans in the Seattle Metropolitan area

With the rise of the COVID-19 delta variant, our research finds Seattle employees have strong views on returning to the office, vaccination requirements and managing unvaccinated employees.

Infographic

What employees want: COVID‑19 Delta variant impacts on return to office plans

With the rise of the COVID-19 Delta variant, our research finds employees have mixed views on issues including return to office, vaccination requirements and how to treat unvaccinated employees.

Report

Exceptional customer experience in government stems from empowered federal employees

Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.

Report

The employee turnover tsunami is here

Earlier this year, we predicted that many industries could anticipate a tsunami of employee turnover when the pandemic eases. That time is now. New strategies are needed to ride the turnover wave.

Living lab

Define your customer experience strategy

A few years ago, we realized that we had never codified “the Eagle Hill way.” This is how we defined and documented what sets our customer experience apart, and formalized adoption of that gold standard across our consulting firm.

Report

Are customer experience problems coming in through the employee entrance?

Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.

Infographic

Boston employees share views on COVID-19 vaccines and the return to work

As vaccination rates ramp up and return to office gains momentum, Eagle Hill Consulting research finds Boston employees have mixed views on return-to-work issues.

Blog

Seattle employers, are you ready to return to work? 6 tips Seattle companies can use to guide their back to workplace plans

By Carrie Miceli

Seattle companies face massive challenges in transitioning employees back to the workplace. We share six guiding principles Seattle employers can use in developing their return to work plan.

Blog

6 tips for a successful transition back to work

By Stephanie Mount

As workers remain divided on returning to the workplace, we share six tips employers can take to ease the path back to work.

Report

Could healthcare employees’ dissatisfaction with workplace technology undermine the virtual health boom?

Our research finds that while technology has the potential to make healthcare employees’ jobs easier and more efficient, a significant percentage do not feel that potential is being realized.

Infographic

Washington, D.C. metropolitan area employees views on COVID-19 vaccines and returning to the workplace

Our research finds that Washington D.C. employees have strong views on workplace issues including workplace re-openings and COVID-19 vaccination requirements and proof. Local employee sentiment is substantially different than national polling.

Report

Financial services: The inextricable link between technology change and the employee experience

Our research finds that a key and often missed component to the success of financial services technology change is fostering a positive employee experience.

Infographic

Seattle employees share views on COVID-19 vaccines and the return to work

As vaccines in Seattle gain momentum, Eagle Hill Consulting research finds Seattle employees have mixed views on workplace issues including workplace re-openings, COVID-19 vaccination proof, and what to do about unvaccinated employees.

Infographic

Employees share views on COVID-19 vaccines and the return to work

Our research finds that employees have mixed views on workplace issues including workplace re-openings, COVID-19 vaccination proof, and vaccine requirements.

Living lab

Accelerating new ways of working for virtual teams

When COVID-19 hit, we had to greatly accelerate our transition to Microsoft Teams. Read how we employed a change management approach that included mindful technology adoption to create collaborative workspaces for our virtual teams.

Blog

Three priorities to help agencies bounce forward through return to work

By Andrew Edelson

As federal agencies develop return to office roadmaps, we share key ways to bounce forward with a flexible and customized approach that will truly work for employees in various levels and circumstances.

Report

Uncovering ROI: The hidden link between technology change and employee experience

Employee experience is a fundamental component to improve new technology change ROI, and ultimately, business ROI.

Blog

7 questions to help life sciences companies bounce forward to the future of work

By Jonathan Gove

Key considerations for life sciences companies as they prepare for the return to work.

Blog

Vaccine management: 5 factors that can help organizations bring employees back to the workplace safely

By Stephanie Mount

As vaccines become more widely available, employers must consider vaccine management plans and develop programs to bring employees back to the workplace safely.

Infographic

What employees want: the role of vaccines and employer mandates in the return to work

Our research finds employees have have mixed views on return to work policies, vaccination requirements and workplace safety.

Report

The employee turnover tsunami is coming

An employee turnover tsunami is expected once the pandemic ends, where new workforce planning strategies are needed to support revised business models.

Blog

Government transitions are a lot like jazz: Best when you improvise together

By Melissa Jezior

To lead their workforce through a successful government transition plan, new federal leaders should emphasize everyone improvising together.

Infographic

2021 Nonprofit outlook: Employee driven change

Nonprofits continue to face change in 2021, making it critical for leaders to engage employees to commandeer change that drives innovation and resilience.

Video

Diversity & Inclusion Webinar Series recap

It’s important to normalize conversations about race and bias at work. So what can organizations do to start the conversation, make sure every voice is heard, and take real action to create a more diverse and inclusive environment? We talked to three experts over three webinars to find out.

Blog

2020 Year in Review: Keep our lessons close as we listen more in 2021

By Melissa Jezior

As 2020 comes to a close, we reflect on lessons learned that defined the year and share how listening more can steer us toward a stronger future.

Blog

How can nonprofit leaders battle through tough times? Put your employees first.

By Liz Schroeder

Employees are central to innovative strategic thinking and actions that nonprofits must take in the face of the COVID-19 crisis. Learn what actions nonprofit leaders take now that will empower your workforce to bounce forward.

Webinar

Webinar 3 | Getting comfortable with the uncomfortable: Conversations about race and bias at work

How can companies talk about race and bias in the workplace? It’s time to get comfortable with the uncomfortable. President and CEO Melissa Jezior discusses with Major General (retired) Linda Singh, Founder and CEO of Kaleidoscope Affect LLC, for our third webinar on this topic.

Blog

3 actions to ensure health organizations head back to work successfully

By Jonathan Gove

Find out what 3 critical actions health organizations can take to help ensure the safety of healthcare industry employees as they return to the workplace.

Blog

The missing link in technology: Employee engagement

By Melissa Jezior

We know that technology advancements can be a game changer in terms of strengthening an organization’s capabilities, improving the customer experience, or leapfrogging the competition. So it makes sense that corporate leaders are investing heavily in new technologies such as automation.

Report

The missing ingredient in successful technology implementations in nonprofit organizations: People

When only 23 percent of the US workforce believes technology has had a positive impact on their organizations, how can nonprofits make sure tech investments are actually helping their people drive toward their mission? Start with these actions.

Report

Riding the teleworking wave

A new survey shows that nearly 80 percent of federal employees who teleworked during the pandemic say it has increased their dedication to the mission. Can federal agencies build on the momentum?

Report

The missing ingredient in successful technology implementations: People

Executives are turning to technology to enhance customer propositions and competitiveness. But when companies fail to engage employees in adopting and optimizing the use of the new technology, they’re coming up short on ROI.

Report

The missing ingredient in successful technology implementations in Greater Seattle: People

When only 29 percent of Seattle workers say their company invests in the right technology to support them, it’s clear the real benefits of technology are not being felt by employees. So how can organizations close the gap between investment and impact?

Report

The missing ingredient in successful technology implementations in Greater Boston: People

Few workers in Greater Boston say their companies’ technology investments are improving how they perform on the job. The problem isn’t the solutions themselves: it’s that employees find training and support are in short supply.

Webinar

Webinar 2 | Getting comfortable with the uncomfortable: Conversations about race and bias at work

How can companies talk about race and bias in the workplace? It’s time to get comfortable with the uncomfortable. President and CEO Melissa Jezior talks with Jeff Perkins, HR and diversity and inclusion expert, for our second webinar on this topic.

Infographic

COVID-19 barometer

Despite the pandemic, employees are finding ways to adapt to new work realities. But as they begin to return to the workplace, they increasingly want a voice in decisions and prefer that returning to the workplace be a choice.

Infographic

Planning the future workforce today

Crystal balls won’t show you. Thinking won’t make it so. It takes strategic workforce planning to align your workforce to deliver on your business strategy. Our strategy-led, data-powered process can help—both now and in the future.

Video

Planning the future workforce today

Workforce planning aligns the workforce with the needs and priorities of the business to meet organizational objectives. Watch our video to learn more about how workforce planning helps organizations adapt for the future.

Video

Brace for impact!

The Eagle Hill world is getting bigger, and the impact Eagle Hillers are making continues to grow. Watch our video to learn more about how we’re making an impact with our clients, in our community, and inside Eagle Hill too!

Living lab

Performance acceleration in action

When we were spending too much time and effort in the year-end assessment process, we started thinking about how to make the performance management process a real instrument of performance acceleration. Here’s what we learned from our experience.

Video

Eagle Hill new hire buddy program

The New Hire Buddy program is part of our onboarding for new hires: a friendly face to help welcome new hires and set them up for success. Watch our video to learn more about what new hires at Eagle Hill can expect when they join the family.

Blog

The COVID-19 disruptor: Recalibrating employee performance management

By Jonathan Gove

As the COVID-19 pandemic continues, millions of employees continue to work from home, and many will permanently. How do we seize the COVID-19 crisis as an opportunity to reinvent performance management and drive business results?

Webinar

Webinar 1 | Getting comfortable with the uncomfortable: Conversations about race and bias at work

How can companies talk about race and bias in the workplace? CEO Melissa Jezior talks with Pedro Suriel, VP for diversity and inclusion at Raymond James, for our first webinar on getting comfortable with the uncomfortable.

Webinar

Webinar series | Diversity and inclusion in the workplace

Join Eagle Hill on our journey to dive deeper into diversity and inclusion in the workplace. In this three-part webinar series, we explore how to create a culture that normalizes uncomfortable conversations about race and bias.

Webinar

Webinar | Is COVID-19 building federal employees’ trust in telework and each other?

In our latest COVID-19 webinar, President and CEO Melissa Jezior and Eagle Hill Public Service Industry Lead David Witkowski discuss how teleworking during the pandemic has impacted trust between federal employees and their agencies.

Report

Don’t just bounce back from COVID-19. Bounce forward.

Organizations must bounce forward to meet new realities. Bouncing forward requires not evolving your business strategy for “the new normal” but reshaping how to best engage and support employees in achieving it.

Webinar

Webinar | Is COVID-19 building federal employee trust in telework and each other?

In response to the pandemic, teleworking has increased dramatically across federal agencies, with nearly half of federal employees teleworking for the first time. Do they feel their agencies trust them to work remotely?

Blog

Why federal leaders need to be champions of consistency

By Melissa Jezior

As we take our first tentative steps into a new work reality, federal agencies still must fulfill their missions as the workforce navigates change and uncertainty. Read more about how federal leaders can champion consistency in the workforce.

Infographic

Timeline: US workforce sentiment about employer response throughout COVID-19 pandemic

As the pandemic has progressed, do workers feel their organization’s resilience, adaptability, and leadership will enable it to weather the COVID-19 global pandemic? Follow our timeline to see how workforce sentiment has changed over time.

Video

Feel like change is coming your way?

Living in a culture and an environment where change is constant, where change is ongoing, means lots of curveballs coming your organization’s way. At Eagle Hill, our top management consultants can help.

Webinar

Webinar | COVID-19: Performance management in a new world

A culture of change is something many organizations are experiencing right now. A few of our top consultants at Eagle Hill share why getting your people on board and getting them through that change is the key to its success.

Infographic

Work won’t be the same after pandemic shutdowns. How can Boston employers be ready?

In Boston, the percentage of employees concerned about COVID-19 exposure at work is larger than the national average. And when 73% are confident their employers will safely bring them back to their jobs, that puts the onus on organizations to deliver.

Blog

Let’s do better

By Melissa Jezior

The deaths of George Floyd, Breonna Taylor, and countless others are a painful reminder that change is needed now. What can we all do today to make a difference for our broader community and nation? Here’s a start.

Infographic

When work happens remotely, what needs to happen with change?

With more people working remotely, organizations need new ways to manage organizational change—because bringing employees along through change when they work apart is not the same as when they’re together in the office.

Living lab

Staying the course during a crisis

During times of crisis, long-term employee engagement can become a great challenge. These 5 steps kept our employees connected and engaged as we weathered a crisis.

Webinar

Webinar | COVID-19: Supporting your employees in the new remote work environment

Well into the COVID-19 pandemic, we’ve shifted from the initial shock of extreme teleworking to focusing on how to manage and maintain performance in this new environment for the long term. Join us for a discussion about performance management in remote work.

Blog

Extreme teleworking can connect us to colleagues in unexpected ways

By Melissa Jezior

Losing our in-person interactions isn’t easy, including with coworkers. But extreme teleworking is an opportunity to develop a new appreciation for our colleagues’ humanity and forge even stronger connections.

Report

The missing factor sabotaging technology change in healthcare: Employee input

Healthcare organizations are doubling down on technology amid COVID-19. But when less than 2 in 10 healthcare workers are asked for their input on what technology they need, how can organizations be sure they're implementing the right solutions?

Blog

This PSRW, let’s honor our workers by giving them the support they need

By Melissa Jezior

Eagle Hill President and CEO Melissa Jezior discusses the resiliency within federal employees and how we can honor their work this Public Service Recognition Week by providing them extra support when they need it most.

Webinar

Webinar | COVID-19—Returning to the workplace amid a pandemic

How can organizations prepare to bring their people back to the office during the COVID-19 pandemic? President and CEO Melissa Jezior talks with Eagle Hill's Chief People Officer, Stephanie Mount, in this webinar.

Webinar

Webinar | Organizational strategies for battling burnout during the COVID-19 pandemic

The COVID-19 pandemic has become a big stressor for workers in all industries. With employee burnout on the rise, President and CEO Melissa Jezior explores ways organizations can help their employees with licensed clinical psychologist Binita Amin.

Webinar

Webinar | Remote work for parents: Supporting the special circumstances of parents in the new work environment

How can organizations support employees who have to manage parental responsibilities while working from home during COVID-19? Eagle Hill consultants (and parents) Melissa Jezior, Jamar Gould, and Laura Kapelski discuss in this webinar.

Webinar

Webinar | Meeting the needs of your remote workforce during the COVID-19 pandemic

In our webinar, top consultants at Eagle Hill give some best telework practices and indispensable tips on maintaining your employees’ connectedness, motivation, and empowerment, even when you’re all working apart.

Infographic

Weathering COVID-19: Leadership and trust

COVID-19 is creating unprecedented stress on workers and employers, in part because only 32% of employees say their organization has trusted leaders to navigate the crisis. Here is what employers need to think about now to weather the storm.

Webinar

Webinar series | COVID-19: Supporting your workforce during a pandemic

“Business as usual” is anything but usual. With your employees looking to you—for reassurance, direction, and support—are you prepared to help them succeed in their new ways of working? Our webinars can help you support your workers during COVID-19.

Video

10 unconventional reasons to work at Eagle Hill

Eagle Hill has been named a top place to work by the Washington Post and other publications. So we asked our consultants: what are some unconventional reasons to work at our unconventional consultancy?

Video

What animal would Eagle Hill be?

If our top management consulting firm were an animal, what animal would it be? Watch our video to hear what our consultants think. Their answers may surprise you (have you ever heard of an axolotl?).

Video

What 3 words describe Eagle Hill?

Learn now Eagle Hill is unconventional and how we drive results for our clients. We challenged our consultants to describe our top management consulting firm—in just 3 words.

Video

Unconventional impact, unconventional consulting

What is unconventional consulting, and how does it drive better outcomes for our management consulting clients? We asked a few Eagle Hillers to explain our approach and what sets it apart.

Report

You can’t have one without the other: Resilient work cultures and resilient workforces go hand in hand

Even in the best of times, the federal workforce negotiates immense pressure to achieve their mission. Learn more about how federal managers can start building a culture of resilience, even amid uncertainty and disruption.

Webinar

Corporate culture webinar: How are leaders investing in culture to achieve business success?

Your corporate culture ultimately drives your business results. How are leaders prioritizing their own company culture and what actions are they taking? Watch our webinar to learn how to invest in culture to achieve business success.

Blog

2020 Vision: Lead your culture

By Melissa Jezior

As you make business goals for the new decade, is building a winning and resilient culture one of them? Eagle Hill President and CEO Melissa Jezior shares the three steps you can take to make culture a priority in her 2019 Year in Review.

Report

The state of organizational culture in federal government: Mismatched priorities, unmet expectations

According to a new survey by Eagle Hill Consulting, only about half of federal employees say that their organization’s policies align with its core values. Our research explores where, why, and how this misalignment plays out in federal workplaces.

Report

Corporate culture and the C-suite agenda

Innovation, focus, and change must reside in the hearts and minds of your entire workforce and play out in their daily decisions. A new C-suite survey by Eagle Hill shows what organizations can do to make improving culture a top priority.

Report

Reinventing change management in federal

A new Eagle Hill Consulting survey shows that according to federal employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.

Blog

High-performance teams: It’s all about metrics and core values

By Melissa Jezior

How does one of the most successful coaches in collegiate athletics consistently build high-performing teams? Melissa chats with Anson Dorrance, women’s soccer coach at UNC, to discuss how to build a lasting culture in a high-turnover environment.

Video

106.7 The Fan radio clip

Are you a top management consultant in the D.C. area? Consider joining one of the Washington Post’s top places to work. Listen to a radio clip presented by Eagle Hill on Washington, D.C.'s 106.7 The Fan.

Report

Project management in highly technical environments: Seeing the forest through the trees

Projects in highly technical environments are often made up of individuals who have specialized skills and competencies, but this group may find their projects derailing. Explore three ways to keep projects on track in highly technical environments.

Video

How unconventional consulting delivers innovation for Eagle Hill Consulting clients

President and CEO Melissa Jezior chats over coffee about how Eagle Hill's unconventional approach to management consulting leads to innovation—and cool concepts—for our clients.

Video

Bringing unconventional consulting to Seattle

President and CEO Melissa Jezior chats over coffee with Seattle Lead Jordan Henry about why Seattle is the perfect place for Eagle Hill to bring its unconventional approach to management consulting.

Blog

Abby Wambach shares why culture is a team sport

By Melissa Jezior

Melissa sits down with two-time Olympic gold medalist and FIFA Women's World Cup champion soccer powerhouse Abby Wambach to talk teams and culture. Just how important is culture, and what’s the secret sauce to constructing a powerful team culture?

Video

What is unconventional consulting?

At Eagle Hill, we talk a lot about our unconventional approach to management consulting. But what does unconventional consulting mean to Eagle Hill—and how does it deliver value for our clients?

Video

Why is working with Eagle Hill different?

You might have worked with other consultancies before, but we bet you haven't worked with a management consulting firm like Eagle Hill before. President and CEO Melissa Jezior shares why.

Video

What does family mean at Eagle Hill?

Because we are a family-run business, it’s only natural that family is one of our core values at Eagle Hill. Find out from President and CEO Melissa Jezior what family means to our team of top management consultants.

Blog

Lean early and hard into corporate culture for M&A success

Another day, another deal in the health and life sciences industries. Healthcare mergers and acquisitions have been a major headline in recent years, occurring at a record pace and changing the face of the industry.

Living lab

Core values

Core values are the soul of our consulting firm (and big reason why we’ve been recognized as a best place to work). Read how we defined our core values—and the behaviors that best express them—for no matter how big we grow.

Video

Women supporting women

At Eagle Hill Consulting, we're woman owned, woman led, and committed to helping women win. Two-thirds of our consultants are women, and same with our senior leadership. Heck, our CEO is a woman.

Report

Reinventing change management

A new Eagle Hill Consulting survey shows that according to employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.

Blog

Lessons from the Theranos toxic culture

By Melissa Jezior

Theranos is back in the news. Not for any major developments on the shocking collapse of the Silicon Valley blood testing company led by Elizabeth Holmes but because of a new documentary and podcast that shed light on a disturbing company culture.

Report

Managing your mobile workforce when teleworkers return

The best telework programs don’t just help employees work from home; they also offer the right environments when they’re back in the office. See how to lower costs and reduce footprints with higher productivity and employee satisfaction.

Video

Building a strong relationship for sustainable growth

The Alice Ferguson Foundation’s mission is to connect people in the greater D.C. area to the natural world. Find out how we helped them create a long-term strategic plan to grow alongside their mission.

Blog

Is it getting even harder to recruit and retain tech talent in Virginia?

By Melissa Jezior

Our offices are located at “ground zero” of Amazon’s new HQ2, arriving soon in Virginia. We’re literally in a building the online retailer reportedly soon will occupy—so we have an up-close view of the decided excitement about the company’s arrival.

Blog

5 ways to make a healthcare company culture better and why it matters

Talent—finding it, attracting it, acquiring it, and retaining it—is commonly cited as a top concern by healthcare executives. As unemployment continues to fall, the competition for universally relevant skills (e.g., data analytics) is stiff.

Report

The business case for culture: How organizational culture impacts business performance

Organizational culture can be nebulous and difficult to measure. Our Workplace Culture Survey provides executives with a concrete culture framework that distills into five critical elements designed to make workplace culture more tangible.

Report

Guerilla retention tactics for keeping federal workers

If your agency is worried about a mass exodus of talent, stop. There are concrete ways to remind the federal workforce about what’s truly unique and positive about their jobs. Start with these four guerilla retention tactics.

Report

Guerilla retention tactics for keeping tech talent

In today's tight labor market, retaining top tech talent is hard. And it's about to get a lot harder with Amazon HQ2 coming to town. Take action now with these four guerilla tactics for keeping your people.

Report

Five guerilla recruiting tactics for hiring top tech talent

Looking to recruit the best of the best tech talent? It can be hard when your competition is the world’s most admired tech companies. Follow these five guerilla tactics to stand out and get the people you need.

Infographic

D.C. tech workers ask: Should I stay, or should I go to Amazon?

We asked workers in the Metropolitan D.C. area whether they would consider leaving their current position to work for Amazon. More than half said yes—and the number is even higher for IT workers. See the top reasons people stay or go.

Report

Will culture make or break your business in 2019?

The right culture for your organization is a must. It leads to stronger business performance throughout an organization. Here are three steps you can take to be more intentional about your corporate culture to create a successful new year and beyond.

Report

Across generations. Change is change. People are people.

Workforces are more multigenerational than ever before—so you might be surprised to learn that most employees share the same views on change management, regardless of their age group. What change management qualities cross generational divides?

Blog

Rethinking corporate culture

By Melissa Jezior

Corporate culture has long been examined by academics and thought leaders. But it never seems to garner the broad attention it deserves within a company until something goes horribly wrong. It’s time to rethink corporate culture.

Infographic

Americans want public television to provide earthquake early warnings

Public broadcasting isn’t just about popular programming; it’s also about saving lives and infrastructure—which is why Americans think public broadcasting systems should provide early warnings when an earthquake strikes.

Living lab

Recruiting

Recruiting is a lot like dating: it’s all about finding the perfect match for your company—and the stakes are high. Find out how we eliminated the guesswork to hire top talent that checks all the boxes for our consulting firm.

Blog

Getting ahead of the integrity implosion

By Melissa Jezior

Without integrity, an organization is missing the cornerstone of how employees make decisions, act, and react in ordinary and extraordinary circumstances. And when a company’s integrity is in question, the negative impacts can be devastating.

Report

Four hidden levers media organizations can use to get ahead of disruptions

Core values are key to addressing disruption—but media and entertainment organizations are much less likely than others to identify “integrity or morals” as a core value. What can companies do to reinforce their core values?

Report

Strategic planning: Escape the year one trap

The first year in a new executive role is a whirlwind. When can you take time out to “be strategic”? Through changing her mindset in three critical areas, Eagle Hill President and CEO Melissa Jezior found a way that works for her.

Article

How to kill bad ideas, but cultivate an ideas culture

Our research indicates that over a third of U.S. workers say they are likely to leave their company in the next year. That number jumps to almost half when workers say their employer does not effectively channel the creativity of its workforce.

Report

The corporate integrity implosion: Managing in the era of exposure

New research by Eagle Hill Consulting reveals that the majority of working Americans believe that integrity is on the decline in corporate America—and most say that integrity has gotten worse in corporations during the past 5 years.

Infographic

The corporate integrity implosion: Boston

The majority of Boston employees believe that integrity is on the decline in corporate America, and nearly half say that they have witnessed unethical behavior at work. So why have so few reported it?

Infographic

The corporate integrity implosion: Seattle

The majority of Seattle employees believe that integrity is on the decline in corporate America, and nearly half say that they have witnessed unethical behavior at work. So why have so few reported it?

Living lab

Performance management

Performance is dynamic… but oftentimes, its measurement is not. HR needs to institute more agile, user-centered approaches that let employees drive performance management. Here’s how we did that at our consulting firm.

Webinar

Webinar | Healthy culture webcast part 3: Implementation

Establishing core values is only part of a leader's work: you must also demonstrate them to your employees. Part 3 of our Healthy Culture Webcast dives into how to weave core values into everything you do as a leader.

Webinar

Webinar | Healthy culture webcast part 2: Development

How can you put strategies for strengthening your organization's core values into practice? Watch Part 2 of our Healthy Culture Webcast to continue making core values the foundation of your organization.

Video

The importance of core values in company culture

Your core values should be the heart and soul of your organization. Making them that way needs to be intentional, and it needs to be done on a daily basis. Here's why.

Webinar

Webinar | Healthy culture webcast part 1: Accountability

In part 1 of our Healthy Culture Webcast, we explain how to hold employees accountable to core values—a key step to getting to a place where your employees embody your core values.

Infographic

Building an engaged workforce

We help clients streamline their workforce from start to finish. By modernizing processes and practices across the employee lifecycle, we work with you to bring out the best in employees and enable them to more effectively deliver results.

Infographic

From outreach to onboarding, bring your best to your prospects

What’s the secret to catching top talent? It’s about much more than salary. It’s about personalizing every step of the process that brings new hires through your door and into the fold. Our infographic shows you how.

Webinar

Webinar series | Tuning into C-suite challenges

In partnership with the Society of Motion Picture and Television Engineers (SMPTE), these webcasts confront pressing issues, including corporate culture and core values, managing change, and measuring and managing performance.

Infographic

When change is in the air, what needs to happen on the ground?

Our infographic takes you through four phases of change management: people, process, strategy, and technology. At each phase, see the route and destination for your people on their change management journey.

Report

2017 in review: Confronting culture

Culture and core values drive behavior and performance. That’s why 2017’s unprecedented corporate and government scandals are an opportunity for all of us to take a hard, realistic look at our own organizational culture and values.

Report

Quality vs. convenience: Straddle the chasm in TV viewer preferences

New research by Eagle Hill Consulting affirmed some expected demographic trends and uncovered a surprising one. The result is a pressing question for every TV executive: Where do you invest when you’re serving multiple segments with diverse tastes?

Report

Improving customer service in federal government

Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency.

Report

Improving customer service in federal government: Key insights

Our research indicates that government customer experience improvements may rely less on technology upgrades than on culture improvements—namely, a workforce that is invested and engaged, supported, and rewarded by leadership.

Case Studies

Unconventional consulting leads to unbelievable results

Here are a few examples of how we provide impact for our clients. From boosting employee retention to planning market entry, our years of creative and strategic experience have helped clients across industries reach their potential.

Technology, media and entertainment: Interview

Optimized Asana implementation

Optimize your Asana implementation with Eagle Hill Consulting’s Asana experts.

Technology, media and entertainment: Impact Statement

Seamless Asana adoption for a national retailer

We helped a client drive a seamless Asana integration that maximized value and incorporated strong user adoption, governance, and behavior change.

Federal government: Impact Statement

Culture change unifies a federal agency

We helped map and implement a federal agency's culture change to a value-driven culture led by fairness, accountability, integrity, and respect.

Federal government: Impact Statement

Data-driven program evaluation leads to breakthrough results

A large regulatory organization called on Eagle Hill to provide data-driven program evaluation services to aid in decision making and execution of their future state operations. See how our team maintained progress and momentum, while also safeguarding rigorous program evaluation standards.

Federal government: Impact Statement

Improving the employee lifecycle and transitioning to the future of work

A large federal health agency called on Eagle Hill to improve their employee lifecycle process and increase employee engagement throughout. See how our team helped them battle today’s hiring challenges while planning for the future of work.

Healthcare and life sciences: Impact Statement

Creating a future of work strategy to support hybrid work for a public health plan

We helped a public healthplan with an approach to safely reopen its office and adapt to a rapidly changing business environment and uncertain future of work.

Federal government: Impact Statement

Enabling future decision-making through capacity planning and workload analytics

We helped a government agency create a transparent resource capacity planning function and advance workforce analytics to inform future decision-making.

Technology, media and entertainment: Impact Statement

Organizational design strategy for rapid growth

Anticipating continued rapid growth, an organization engaged Eagle Hill to help define an organizational design strategy and workforce planning process that would best support its goal of achieving 50% revenue growth in three years.

State and local government: Narrative

Designing a new organizational structure to accommodate rapid growth

We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy.

Financial services: Impact Statement

Financial institution realizes customer digital experience rewards from improved UX research

Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.

Financial services: Impact Statement

Maximizing ROI with agile transformation

We employed agile transformational change at scale to help an affordable housing sector company realize a better return on investment with technology and deliver value to its customers more rapidly.

Federal government: Impact Statement

User adoption strategy empowers a federal health agency

We drove a highly successful user adoption strategy for a large federal health agency requiring a time reporting system for its employees to proactively comply with regulatory requirements and provide robust workforce capacity reporting.

State and local government: Interview

How a local government’s adoption of new technology yields agile way of working

Eagle Hill's approach to change management at a transformational scale helped a local government adopt new technology that yielded efficiency benefits.

Financial services: Impact Statement

Digital transformation uses agile change management to improve CX and EX

We implemented an enterprise-wide digital transformation for a financial services organization to the Salesforce Lightning platform by using agile change management to create better customer and employee experiences.

Healthcare and life sciences: Narrative

From performance management to performance acceleration

We used a data-driven approach to design a new performance management program for a health service provider that emphasizes employee feedback, elevates responsibility for performance and replaces static annual performance reviews.

Federal government: Narrative

Optimizing hybrid telework at CBP through expert program and project management services

In support of the Federal Government's telework initiative, Eagle Hill worked with the U.S. Customs and Border Protection (CBP) to help employees improve efficiency while teleworking.

Nonprofit: Impact Statement

Creating a return to work strategy for a national museum

Eagle Hill worked alongside the leadership team of a national museum to develop and manage implementation of a reopening strategy after its COVID-19 shutdown that was both comprehensive and responsive to rapid change.

Financial services: Impact Statement

Accelerating organizational change—to the tune of a 20-point Net Promoter Score improvement

The procurement office of a large financial services organization remade its internal and external images and improved service delivery as part of an organizational transformation that focused on improving its culture.

Healthcare and life sciences: Infographic

Empowering a biotech to transform its future workforce

For this global biotech company, hiring top talent is vital to deliver innovative treatments to patients around the world. Our end-to-end workforce planning solution helped diagnose how to build its future workforce, today.

Nonprofit: Impact Statement

AI-enabled data gathering across 65 countries unlocks compelling improvement possibilities

Learn how an AI-enhanced approach helped a global nonprofit development organization build an internal operating model every bit as advanced as its external one for the most impact across both its headquarters and field offices.

Technology, media and entertainment: Video

Conducting a technology assessment to inform strategic planning for public media

Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Watch our animated client story to find out.

Federal government: Interview

Developing competency models and workforce planning

We helped one highly specialized agency prepare their workforce for the future by implementing their forward-looking Human Capital Strategic Plan. Eagle Hill’s Mary Dalrymple, Director of Services and Innovation, explains how.

State and local government: Infographic

Bringing a university together to close diversity, equity, and inclusion gaps

To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.

Healthcare and life sciences: Impact Statement

A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience

By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.

Technology, media and entertainment: Narrative

Helping core values take hold

A large nonprofit saw core values as the key to staying competitive in the future—but the new values weren’t taking hold with employees. We created a plan to bring their desired culture off the pages of HR strategy and into day-to-day work life.

Financial services: Narrative

Implementing competency modeling to manage change readiness

A large financial services enterprise was undergoing a significant change and needed to prepare staff for new policies. We helped the team most impacted by this change get ready and gave them ownership in the competency modeling process.

Healthcare and life sciences: Narrative

Strengthening workforce planning with predictive analytics

A global drug manufacturer was growing rapidly and needed a workforce planning partner that could keep up. We developed a flexible approach that could predict position needs without losing valuable momentum as plans changed.

Nonprofit: Video

Building a strong relationship for sustainable growth

The Alice Ferguson Foundation needed to create a long-term strategic plan to grow alongside their mission. Our team worked closely with AFF to incorporate a goal-focused plan as well as a new organizational mindset targeted at success.

Nonprofit: Narrative

Standing up a performance management process to develop and recognize employees

An organization was experiencing growing pains, so we conducted our own research in order to understand employee perspectives, from the top down. We clearly defined all roles in the organization to ensure each person felt recognized and valued.

Healthcare and life sciences: Narrative

Supporting adoption of a CRM implementation through best fit change management

A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.

Technology, media and entertainment: Narrative

Creating a tailored go-to-market strategy

A nonprofit technology startup began charting its path to longer-term sustainability. We helped the company narrow its focus, align its priorities, and envision plans for its future marketing activities.

Federal government: Narrative

Working together to drive sustainable change at the forefront of federal purchasing

We partnered with the GSA FAS to help them transition to a category management approach to federal procurement as a way to improve customer service—leading to the fastest and most thorough reorganization in their history.

Federal government: Narrative

Delivering a customer-focused organizational design

When a federal management services division needed clarity on their new mission and identity, we helped set goals, streamline processes, and design new structural models for service delivery and growth.

Healthcare and life sciences: Narrative

Enhancing care delivery and operations through program management

In the face of increasing priorities and culture change, we helped one large healthcare organization roll out system-wide transformation of care delivery and perioperative supply chain operations.

Federal government: Narrative

Empowering employees to strengthen service, culture, and core values

When the number one grant-making organization in the government faced sustainability concerns, we brought employees at all levels together for collaborative solutions to increase engagement, strengthen culture, and improve retention.

Nonprofit: Narrative

Reimagining process, technology, and culture

A national museum’s legacy federal processes were limiting overall development as its program operations and presence grew. We applied private-sector best practices to increase flexibility and streamline operations.

Financial services: Narrative

Fueling strategic growth through organizational design

When a large valuation firm wanted to drive growth across all its global service lines while still reflecting its regional business cultures, we helped transform organizational design to support a new strategic vision for its operating model.

Federal government: Narrative

Reassessing organizational structure to best serve customers and employees

In just 7 weeks, we helped an HR office solve for their existing staff continuity gaps—and plan for additional process improvements in the future.

Federal government: Narrative

Using data visualization and strategic planning to improve organizational performance

In the face of budgetary pressures, we aided the U.S. Customs and Border Protection’s Office of Administration in restructuring their framework with a 3-year plan to better prepare for maturing programming.

Federal government: Narrative

Transforming processes and elevating morale

When one federal agency needed to rethink its processes and organizational structure, we used a sprint cycle to assess, document, and transform its environment for higher efficiency—and morale.

Federal government: Narrative

Program management services help streamline financial management policy formation

Policy creation at one federal agency was a long process with no central oversight. So we created a policy council to increase accountability and shorten the pipeline for financial policy approval and implementation.

Federal government: Narrative

Creatively improving work-life health + wellness programs

One agency needed to raise employee awareness of available support services. By working with them to craft an effective 5-year strategic plan for ongoing improvement, we helped get them on the path to a healthier workforce.

Technology, media and entertainment: Narrative

Designing a digital rights management system

Digital rights management has posed a major challenge for media enterprises. We helped one organization find a fluid, cost-effective solution that could reduce complexity—and eventually pay for itself.

Financial services: Narrative

Improving morale and reducing high turnover

One large financial services company had a great career-mapping tool, but employee expectations weren’t aligned. We helped them close the gap by taking a transparent approach that stepped outside the box.

Technology, media and entertainment: Narrative

Conducting market entry strategy + execution

We worked with an engineering and construction firm to assess its readiness and plan their entry into the fiber-optic market, a major area for growth and development, tackling key strategic questions with a targeted approach.

Federal government: Narrative

Achieving workplace transformation with change management best practices

Moving to a consolidated downtown office was a huge undertaking for this federal agency. We applied change management best practices to successfully steer the change and improve employee readiness for their “workforce of the future.”

Federal government: Narrative

Facilitating a successful workforce transition and realignment through change management expertise

When organizational responsibilities shifted between agencies, we helped smooth the transition and plan for a successful merging of resources.

Federal government: Impact Statement

Addressing human capital strategy and workforce requirements

We helped one agency create their first-ever 5 year strategic plan to find new ways to attract, retain, and develop a motivated workforce—creating a winning, repeatable process for workforce planning.

Technology, media and entertainment: Narrative

Managing technology + organizational change

The transition from analog to digital broadcast production was a major shift for one media organization. We helped them make a successful transition that got morale—and costs—back on track.

Technology, media and entertainment: Narrative

Navigating the shift to digital through organizational realignment

When organizational responsibilities shifted between agencies, we provided our change management expertise to smooth the transition and plan for a successful merging of resources.

Federal government: Narrative

Building a next-generation workforce

A federal agency came to us with a vision for becoming a Best Place to Work with a flexible, innovative workforce. We helped define 5 goals, 20 initiatives, and a detailed operational plan, all reflecting its culture and people.