Research

Lessons from our work

Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.

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Are customer experience problems coming in through the employee entrance?

Our research finds that the relationship between the employee experience and...

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Infographic

What employees want: COVID‑19 delta variant impacts on return to office plans

With the rise of the COVID-19 Delta variant, our research finds employees have...

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Blog

6 tips for a successful transition back to work

As workers remain divided on returning to the workplace, we share six tips...

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Insights in action

Discover some of our unique solutions and keen insights that tackle today’s trends and keep you ahead of tomorrow’s challenges.

Insights in action

Improve employee experiences

New research from Eagle Hill Consulting uncovers how employees feel about their work experiences, and which factors most impact employee productivity, employee success and customer satisfaction.

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Our latest research & thinking

We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.

Report

Want to improve the employee experience? Tighten the gap between action and impact in diversity and inclusion

Our research finds workplace diversity and inclusion initiatives don't go far enough to improve the employee experience.

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Blog

4 steps to improve the federal workforce employee experience

By Andrew Edelson

Learn four steps leaders can take within their agencies to strengthen the federal workforce employee experience, which ultimately will lead to better customer service outcomes.

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Infographic

What employees want: COVID‑19 delta variant impacts on return to office plans

With the rise of the COVID-19 Delta variant, our research finds employees have mixed views on issues including return to office, vaccination requirements and how to treat unvaccinated employees.

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Report

The employee turnover tsunami is here

Earlier this year, we predicted that many industries could anticipate a tsunami of employee turnover when the pandemic eases. That time is now. New strategies are needed to ride the turnover wave.

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Report

Are customer experience problems coming in through the employee entrance?

Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.

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Infographic

Washington, D.C. metropolitan area employees views on COVID-19 vaccines and returning to the workplace

Our research finds that Washington D.C. employees have strong views on workplace issues including workplace re-openings and COVID-19 vaccination requirements and proof. Local employee sentiment is substantially different than national polling.

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Infographic

Employees share views on COVID-19 vaccines and the return to work

Our research finds that employees have mixed views on workplace issues including workplace re-openings, COVID-19 vaccination proof, and vaccine requirements.

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Uncovering ROI: The hidden link between technology change and employee experience

Employee experience is a fundamental component to improve new technology change ROI, and ultimately, business ROI.

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Infographic

What employees want: the role of vaccines and employer mandates in the return to work

Our research finds employees have have mixed views on return to work policies, vaccination requirements and workplace safety.

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