Research
Lessons from our work
Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.
Featured insights
Report
The employee turnover tsunami is here
Report
Are customer experience problems coming in through the employee entrance?
Infographic
What employees want: COVID‑19 delta variant impacts on return to office plans
Blog
6 tips for a successful transition back to work
Insights in action
Discover some of our unique solutions and keen insights that tackle today’s trends and keep you ahead of tomorrow’s challenges.
Insights in action
Employee experience reimagined
Insights in action
The future of work
Insights in action
Battling employee burnout
Our latest research & thinking
We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
Blog
4 steps to improve the federal workforce employee experience
By Andrew Edelson
Learn four steps leaders can take within their agencies to strengthen the federal workforce employee experience, which ultimately will lead to better customer service outcomes.
Infographic
What employees want: COVID‑19 delta variant impacts on return to office plans
With the rise of the COVID-19 Delta variant, our research finds employees have mixed views on issues including return to office, vaccination requirements and how to treat unvaccinated employees.
Report
The employee turnover tsunami is here
Earlier this year, we predicted that many industries could anticipate a tsunami of employee turnover when the pandemic eases. That time is now. New strategies are needed to ride the turnover wave.
Report
Are customer experience problems coming in through the employee entrance?
Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.
Infographic
Washington, D.C. metropolitan area employees views on COVID-19 vaccines and returning to the workplace
Our research finds that Washington D.C. employees have strong views on workplace issues including workplace re-openings and COVID-19 vaccination requirements and proof. Local employee sentiment is substantially different than national polling.
Infographic
Employees share views on COVID-19 vaccines and the return to work
Our research finds that employees have mixed views on workplace issues including workplace re-openings, COVID-19 vaccination proof, and vaccine requirements.
Report
Uncovering ROI: The hidden link between technology change and employee experience
Employee experience is a fundamental component to improve new technology change ROI, and ultimately, business ROI.
Infographic
What employees want: the role of vaccines and employer mandates in the return to work
Our research finds employees have have mixed views on return to work policies, vaccination requirements and workplace safety.
Report
The employee turnover tsunami is coming
An employee turnover tsunami is expected once the pandemic ends, where new workforce planning strategies are needed to support revised business models.
