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We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
By Andrew Edelson
Learn four steps leaders can take within their agencies to strengthen the federal workforce employee experience, which ultimately will lead to better customer service outcomes.
With the rise of the COVID-19 Delta variant, our research finds employees have mixed views on issues including return to office, vaccination requirements and how to treat unvaccinated employees.
Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.
Washington, D.C. metropolitan area employees views on COVID-19 vaccines and returning to the workplace
Our research finds that Washington D.C. employees have strong views on workplace issues including workplace re-openings and COVID-19 vaccination requirements and proof. Local employee sentiment is substantially different than national polling.
Our research finds that employees have mixed views on workplace issues including workplace re-openings, COVID-19 vaccination proof, and vaccine requirements.
Employee experience is a fundamental component to improve new technology change ROI, and ultimately, business ROI.
Our research finds employees have have mixed views on return to work policies, vaccination requirements and workplace safety.