Research
Lessons from our work
Helping our clients stay ahead of the curve is a big part of what we do. That’s why we’ve developed a library of resources to keep you informed about the latest industry challenges and emerging trends.
Featured insights
Report
Improve the employee experience: Guide to creating exceptional employee experiences
Report
Hybrid work models should consider employee burnout
Blog
2022: The Great Re‑Evaluation
Report
Want to improve the employee experience? Tighten the gap between action and impact in diversity and inclusion
Insights in action
Discover some of our unique solutions and keen insights that tackle today’s trends and keep you ahead of tomorrow’s challenges.
Insights in action
Improve employee experiences
Insights in action
The future of work
Insights in action
Battling employee burnout
Our latest research & thinking
We are an organization centered on people solving complex business problems across industries, in ways that deliver value above expectations.
Blog
2022: The Great Re‑Evaluation
By Melissa Jezior
In 2021, organizations continued to face extraordinary change and disruption. Business leaders can accelerate this change in 2022 through a Great Re-evaluation. Read about 4 areas that are a starting point to make your team stronger and more resilient.
Report
Improve the employee experience: Guide to creating exceptional employee experiences
Our new research has revealed how employee experience drives customer experience. By understanding the trends influencing the employee experience today, discover ways to facilitate an exceptional employee experience.
Report
Want to improve the federal employee experience? Tighten the gap between intention and action in diversity, equity, inclusion, and accessibility
Our research finds that agencies with comprehensive federal diversity and DEIA plans grounded in changing culture and employee experience can set the pace for change.
Report
Hybrid work models should consider employee burnout
As companies shift to hybrid work, how can they help employees navigate another change—and address work burnout and reentry anxiety? Our new research shows how to alleviate work exhaustion while helping teams feel connected and engaged.
Report
Want to improve the employee experience? Tighten the gap between action and impact in diversity and inclusion
Our research finds workplace diversity and inclusion initiatives don't go far enough to improve the employee experience.
Infographic
What employees want: COVID‑19 Delta variant impacts on return to office plans
With the rise of the COVID-19 Delta variant, our research finds employees have mixed views on issues including return to office, vaccination requirements and how to treat unvaccinated employees.
Report
The employee turnover tsunami is here
Earlier this year, we predicted that many industries could anticipate a tsunami of employee turnover when the pandemic eases. That time is now. New strategies are needed to ride the turnover wave.
Report
Are customer experience problems coming in through the employee entrance?
Our research finds that the relationship between the employee experience and customer service may be the most important, yet overlooked, piece in the customer experience puzzle.
Infographic
Washington, D.C. metropolitan area employees views on COVID-19 vaccines and returning to the workplace
Our research finds that Washington D.C. employees have strong views on workplace issues including workplace re-openings and COVID-19 vaccination requirements and proof. Local employee sentiment is substantially different than national polling.
