TECHNOLOGY ENABLEMENT
People-powered technology transformation
We are guided by a fundamental belief: that people make or break technology efforts. Too often, organizations are so focused on the technology at hand that they forget about the processes and workflows that need to change, and the people who are needed to make technology successful for the organization. Whether you are selecting a new platform or optimizing an existing system, Eagle Hill’s technology enablement services help you maximize the value of technology by aligning people, processes, and culture.
What we do
People-focused technology consulting
Driving a successful technology effort starts and finishes with the needs of users and the business. Eagle Hill’s people, process, and performance-focused capabilities ensure technology efforts not only meet users’ needs, but enable organizations to achieve its goals and propel the mission forward.
Our team looks beyond the technology itself to the larger people, process, and cultural shifts required to successfully bring technology to life and take root in your organization. We help you:
Discover and align on technology requirements
We take the time to identify and translate the needs of stakeholders and users into technology requirements. Then, we support you in creating alignment across the organization.
Our team specializes in:
- Technology assessment and selection
- User requirements and design
- Stakeholder management
- Process and workflow assessment
DESIGN TECHNOLOGY
FOR SUCCESS
We support successful technology implementations by surfacing and translating the needs of end users and deploying integrated change management solutions across your organization.
Our team specializes in:
- Employee experience
- Customer experience
- Change management
- Project management
- Agile methodology
ENABLE THE
ORGANIZATION
We help you meet your goals by speeding technology adoption, assessing existing workflows, and creating new processes, seamlessly bringing together people, process, and technology.
Our team specializes in:
- Process and workflow assessment and design
- Technology adoption
- Change management
- Training design and delivery
Our big-picture approach to technology enablement
We make technology work for your strategy
The power of technology is ultimately in the results it delivers for people and organizations. So, we work with you from the beginning to set clear objectives and key results that align to organizational strategies and desired outcomes.
We double down on delivering value
Our teams are laser-focused on helping you maximize the value of your technology investments. This is why we work closely with teams to optimize processes and workflows, so they aren’t putting new tech on top of broken processes.
We put people at the center from the start
By putting users front and center, we ensure that the technology design considers their needs and experiences. We smooth technology adoption with innovative change management practices that instill comfort and confidence.
We move swiftly from needs to action
Throughout every phase, we ask the right questions and listen to truly understand your organization. We also act as a bridge builder—fostering cross-functional collaboration and closing communication gaps between the business and IT.
Is legacy technology holding your agency
back from mission success?
By approaching technology modernization through the larger context of people, processes, and culture, we help agencies optimize technology investments—from lowering costs to boosting experiences.
TECHNOLOGY ENABLEMENT Case Studies
Unconventional consulting leads to unbelievable results
Here are a few examples of how we provide impact for our clients. Our years of creative and strategic experience have helped clients across industries reach their potential.
Financial services: Impact Statement
Maximizing ROI with agile transformation
We employed agile transformational change at scale to help an affordable housing sector company realize a better return on investment with technology and deliver value to its customers more rapidly.
Healthcare and life sciences: Narrative
Supporting adoption of a CRM implementation through best fit change management
A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.
Financial services: Impact Statement
Financial institution realizes customer digital experience rewards from improved UX research
Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.
Federal government: Impact Statement
User adoption strategy empowers a federal health agency
We drove a highly successful user adoption strategy for a large federal health agency requiring a time reporting system for its employees to proactively comply with regulatory requirements and provide robust workforce capacity reporting.
State and local government: Interview
How a local government’s adoption of new technology yields agile way of working
Eagle Hill's approach to change management at a transformational scale helped a local government adopt new technology that yielded efficiency benefits.
Financial services: Impact Statement
Digital transformation uses agile change management to improve CX and EX
We implemented an enterprise-wide digital transformation for a financial services organization to the Salesforce Lightning platform by using agile change management to create better customer and employee experiences.
Technology, media and entertainment: Video
Conducting a technology assessment to inform strategic planning for public media
Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Watch our animated client story to find out.
Nonprofit: Narrative
Reimagining process, technology, and culture
A national museum’s legacy federal processes were limiting overall development as its program operations and presence grew. We applied private-sector best practices to increase flexibility and streamline operations.
Technology, media and entertainment: Narrative
Designing a digital rights management system
Digital rights management has posed a major challenge for media enterprises. We helped one organization find a fluid, cost-effective solution that could reduce complexity—and eventually pay for itself.
Technology, media and entertainment: Narrative
Managing technology + organizational change
The transition from analog to digital broadcast production was a major shift for one media organization. We helped them make a successful transition that got morale—and costs—back on track.
Technology, media and entertainment: Narrative
Navigating the shift to digital through organizational realignment
When organizational responsibilities shifted between agencies, we provided our change management expertise to smooth the transition and plan for a successful merging of resources.
TECHNOLOGY insights
Our latest research & thinking
Keep your finger on the pulse of technology trends impacting your industry with actionable insights and best practices based on our proprietary research.
Blog
AI, everywhere, all at once: Leading with empathy through AI disruption
By Joseph Macaluso
AI adoption can be scary for employees. Find out how leading with empathy and investing in existing staff can go a long way to easing those fears, improving adoption of new tools, and helping the whole organization thrive.
Article
How to boost technology adoption
To improve technology adoption, maximize your technology investment, and improve ROI, take a human centered approach to technology change.
Living lab
Process automation drives efficiency and cost savings
Recently, we refreshed our thinking around our technology investments. By automating in-house processes, we found we could reclaim time, increase capacity, save money, and make data-driven decisions faster. Here’s our recipe for process automation success.
Article
How operational efficiency can make layoffs a last resort
In the face of economic uncertainty, companies should prioritize efficiency over short-term savings. The result? A stable workforce, boosted productivity, and the ability to attract and retain talent. Learn how with these 5 strategies.
Report
Uncovering ROI: The hidden link between technology change and employee experience
Employee experience is a fundamental component to improve new technology change ROI, and ultimately, business ROI.
Report
The missing ingredient in successful technology implementations: People
Executives are turning to technology to enhance customer propositions and competitiveness. But when companies fail to engage employees in adopting and optimizing the use of the new technology, they’re coming up short on ROI.
Blog
The missing link in technology: Employee engagement
By Melissa Jezior
We know that technology advancements can be a game changer in terms of strengthening an organization’s capabilities, improving the customer experience, or leapfrogging the competition. So it makes sense that corporate leaders are investing heavily in new technologies such as automation.
Living lab
Accelerating new ways of working for virtual teams
When COVID-19 hit, we had to greatly accelerate our transition to Microsoft Teams. Read how we employed a change management approach that included mindful technology adoption to create collaborative workspaces for our virtual teams.
