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Healthcare and life sciences

Helping healthcare organizations navigate disruption

Shifting health and societal trends entrench healthcare organizations in a sea of change. How can healthcare providers, payors, and life sciences companies navigate the waves? Eagle Hill serves as an able guide helping you confront today’s complex challenges—so that you can do what you do even better. 

What we do          Results          Case studies          Insights         Our team          Let’s talk

Healthcare consulting

What we do

Our healthcare consulting services help payors, providers, and life sciences organizations navigate the changes affecting your workforce, operations, and strategic vision. Our teams immerse themselves in understanding your organization, people, and customers, so that we can provide honest and actionable guidance.

From providing health care and coverage that improves and extends lives, to developing and delivering innovative care and treatment to patients, healthcare organizations are the lifeblood for billions of consumers and workers. Your organization’s challenges as you pursue a positive impact on people’s lives are numerous, but not insurmountable.

No matter the healthcare changes you’re facing, our team partners with you to guide your organization to powerful results. We customize our solutions in strategy, performance, talent, and change management to help you realize the full potential of the people and resources you have—and to create lasting impact for those whose lives you touch. 

Click here to learn more about our consulting services and solutions

Our industry expertise

Healthcare payors, providers, and systems

Healthcare organizations deliver on many fronts, including developing and delivering new treatment models, improving the customer and patient experience, and supporting their employees. Our healthcare consulting services help you navigate continuous change and build greater capacity within your organization.

Life sciences
and biopharma

From new ways of doing business to emerging technologies, our tailored approach helps life sciences organizations move their entire business towards success. We partner with you to build capacity, sustain exceptional performance, and develop the flexibility needed to stay competitive.

Returning to the workplace in a post-COVID world without disrupting your business can be a challenge. We helped a California-based health plan safely reopen their office by learning about their employees’ experiences, then tailored a strategy to fit their needs.”

– Nick Brown, Senior Manager


Response rate on employee survey


Distinct dashboard measures evaluated

Navigate new realities with workforce planning

Healthcare organizations are facing significant transformation with new health information technologies, care models, and a greater emphasis on member and patient experiences—all of which demand new skills. Our approach to workforce planning is helping organizations ensure they have the right people to adapt to the changing market.

Learn more about our workforce planning consulting services


Go beyond meeting goals


Of clients say Eagle Hill works to create a common vision for success for projects


Clients who would work with Eagle Hill again


Say Eagle Hill addresses their organization’s most critical challenges and opportunities


Improvement in case cart accuracy in 30 days

4 weeks

To deliver end-to-end workforce planning solution to a global drug manufacturer

“I value the subject matter expertise and the ease and efficiency with which the Eagle Hill team worked with our team.”
Healthcare Client, 2022

Healthcare & Life Sciences Case Studies

Unconventional consulting leads to unbelievable results for healthcare organizations

Here are a few examples of how we provide impact for our clients. From supporting successful healthcare technology implementations to improving employee experience, our years of creative and strategic experience have helped clients across the healthcare and life sciences industries reach their potential.

Healthcare and life sciences: Impact Statement

Creating a future of work strategy to support hybrid work for a public health plan

We helped a public healthplan with an approach to safely reopen its office and adapt to a rapidly changing business environment and uncertain future of work.

Healthcare and life sciences: Narrative

From performance management to performance acceleration

We used a data-driven approach to design a new performance management program for a health service provider that emphasizes employee feedback, elevates responsibility for performance and replaces static annual performance reviews.

Healthcare and life sciences: Infographic

Empowering a biotech to transform its future workforce

For this global biotech company, hiring top talent is vital to deliver innovative treatments to patients around the world. Our end-to-end workforce planning solution helped diagnose how to build its future workforce, today.

Healthcare and life sciences: Impact Statement

A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience

By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.

Healthcare and life sciences: Narrative

Strengthening workforce planning with predictive analytics

A global drug manufacturer was growing rapidly and needed a workforce planning partner that could keep up. We developed a flexible approach that could predict position needs without losing valuable momentum as plans changed.

Healthcare and life sciences: Narrative

Supporting adoption of a CRM implementation through best fit change management

A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.


Our latest healthcare and life sciences insights

Keep your finger on the pulse of the trends impacting your business and your industry with actionable insights and best practices based on our proprietary research.


The healthcare employee experience through the pandemic: A guide to understanding where healthcare workers are now, and how to get to exceptional employee experiences

Our healthcare employee experience report uncovers trends healthcare organizations need to address now to facilitate exceptional employee experiences.


Workers say diversity in healthcare is a priority, but more action is needed in the workplace

Healthcare employees say diversity in healthcare is important, but requires more action, per new Eagle Hill Consulting research.


Could healthcare employees’ dissatisfaction with workplace technology undermine the virtual health boom?

Our research finds that while technology has the potential to make healthcare employees’ jobs easier and more efficient, a significant percentage do not feel that potential is being realized.


A new prescription for healthcare provider organizations to improve patient experiences: Prioritize the healthcare worker experience

Throughout the relentless COVID-19 pandemic, healthcare provider organizations have continued to hyper-focus on patients, but nour research shows that excellent patient experiences and satisfactions start and endure with strong healthcare worker experiences.


7 questions to help life sciences companies bounce forward to the future of work

By Jonathan Gove

Key considerations for life sciences companies as they prepare for the return to work.


3 actions to ensure health organizations head back to work successfully

By Jonathan Gove

Find out what 3 critical actions health organizations can take to help ensure the safety of healthcare industry employees as they return to the workplace.


The missing factor sabotaging technology change in healthcare: Employee input

Healthcare organizations are doubling down on technology amid COVID-19. But when less than 2 in 10 healthcare workers are asked for their input on what technology they need, how can organizations be sure they're implementing the right solutions?

Our team

Healthcare consulting experts

Our people understand the complexities that come with the everchanging landscape of the healthcare and life sciences industries. We partner with you to transform customer experience, reduce costs, improve employee experience, and fuel growth. Meet a few of our experts:

Gwynn Chandler

Gwynn Chandler

“We’re not analyzing spreadsheets and coming to clients with pre-baked solutions. We’re getting to know you, co-creating healthcare solutions with you, and partnering to set you up for success. Through that, we are making a difference in the world and changing people’s lives—because when we work with a healthcare client, we’re helping them meet the essential needs of people across the country. That’s what makes me excited to come to work every day.”  

Nick Brown

“This is an industry that touches all of our lives, perhaps more than any other, and one that is changing fast. An organization’s ability to meet customers’ needs depends on their own operational effectiveness, and while the technology choices they make and operating models they use play a large role in that, ultimately, people must make it work. That’s why we bring a human-centered view to everything we do to help healthcare organizations thrive.” 

Want to hear more? Let’s talk.