New trended national polling of the U.S. workforce by Eagle Hill Consulting finds sustained low employee confidence in their organizational leadership, along with low confidence in their company’s culture and resilience.

Despite the pandemic, employees are finding ways to increase their productivity, connect with their colleagues and meet customer needs. But as employees begin to return to the workplace, they increasingly want a voice in decisions and prefer returning to the workplace be an optional choice.

U.S. employees have sustained low organizational confidence amid continuing COVID-19 crisis

Few employees believe their company has trusted leaders and managers to navigate a crisis.

leading causes of employee burnout
leading causes of employee burnout

Employees report sustained levels of low confidence in their organization’s resilience to withstand the COVID-19 crisis.

leading causes of employee burnout
leading causes of employee burnout

Less than a quarter of employees say their organization has a culture the fosters innovation and collaboration to deal with a crisis.

leading causes of employee burnout
leading causes of employee burnout

“The pandemic and its impacts aren’t going away anytime soon. Employers must find an approach that builds confidence in their workforce and shifts their culture if they hope to emerge in tact on the other side of the pandemic.”

Melissa Jezior, President and Chief Executive Officer of Eagle Hill Consulting

Despite the challenges of the pandemic, U.S. employees are finding ways to navigate the crisis

Not all is bleak. Employees are reporting increased levels of productivity, connectedness and client service as a result of changes to their working lives caused by the response to the COVID-19 crisis.

Employees continue to feel more productive.

leading causes of employee burnout
leading causes of employee burnout

Workers say they are increasingly attentive to customer needs.

leading causes of employee burnout
leading causes of employee burnout

Employees continue to report that connectiveness with colleagues is improving.

leading causes of employee burnout
leading causes of employee burnout

U.S. employees want to give input into return-to-the-workplace plans

What can employers do to make employees feel safe in terms of returning to their workplace? Increasingly, employees want temperature checks, a voice in decisions, and the ability to opt-in to physically returning to the workplace.

Workers increasingly want to see employee temperature checks.

leading causes of employee burnout
leading causes of employee burnout

Employees want a voice in going-back-to-the-workplace strategies and decisions.

leading causes of employee burnout
leading causes of employee burnout

More workers say coming back to physical locations should be optional.

leading causes of employee burnout
leading causes of employee burnout

Employee sentiment remains stable on other return to workplace safety measures. Here’s what they say:

leading causes of employee burnout

59%

provide hand-sanitizer, masks and gloves.

leading causes of employee burnout

58%

mandate that employees with any symptoms stay at home.

leading causes of employee burnout

53%

make COVID-19 testing available to employees.

leading causes of employee burnout

51%

limit the number of people (e.g., employees/visitors) allowed in the physical workplace at any given time.

leading causes of employee burnout

49%

require physical distancing in workplace design.

leading causes of employee burnout

46%

implement flexible sick leave and supportive policies and practices.

“Another critical area for employers will be engaging employees on what returning to the workplace looks like. If employers don’t get this right, morale and productivity could take a big hit.”

Melissa Jezior, President and Chief Executive Officer of Eagle Hill Consulting

The findings are contained in the 2020 Eagle Hill Consulting Trended COVID-19 Employee Survey conducted online by Ipsos. This survey of U.S. employees has been fielded throughout the pandemic, with the first conducted from March 17-19, 2020, and the most recent conducted from August 13-17, 2020.