Explore the Research
Our research indicates that government customer experience improvements may rely less on technology upgrades than on culture improvements—namely, a workforce that is invested and engaged, supported and rewarded by leadership.
Less than half of federal employees say their agency measures customer service effectiveness, exposing a critical gap. Here’s how to engage your employees and ignite your agency’s customer service efforts.
OMB Circular A-11 Section 280 gives guidance to enhance the customer experience (CX), covering five core functions. We break it all down in a simple visual summary.
MORE TO COME
In the coming weeks, Eagle Hill will share more intriguing findings and recommendations on what it takes to improve customer service. Stay tuned…