Back-office optimization
Optimizing your back office for peak performance
Our back-office optimization services strengthen your business from the inside out by streamlining processes, improving efficiency, and unlocking measurable performance improvements across back-office operations. Because the better your organization performs on the inside, the better it performs on the outside.
How we help
Back-office optimization for sustainable business impact
The back office is the core of the business—and a strong core increases performance across your organization. By improving your back-office operations through strategic optimization across people, process and technology, we can help you drive sustainable impact throughout your business. We take a holistic and data-driven approach that puts people first and guides them all the way through sustainable change to deliver outcomes that last.
We challenge you to break free from “how things have always been done” with unconventional ideas backed by data to:
Get to the root cause of your challenges.
We quickly develop a holistic understanding of how your back office works, leveraging our proven back-office optimization framework and efficiency markers. We assess people, core processes, structures, operations, technologies, culture, and change readiness to uncover the most pressing inefficiencies and their root causes.
Work from data insights, not assumptions.
We use your organizational data to gather, organize, and synthesize insights, understand where process breakdowns occur, and pinpoint opportunities for improvement. From there, we develop data-driven recommendations, quantifiable business cases, and an actionable plan for improving performance.
Unlock the power of your technology.
We help you tap into the full potential of your technology to drive efficiency today and into tomorrow, implementing AI, low- and no-code solutions, and automation systems that reduce repetitive tasks and errors and create more cohesive workflows.
Connect with the people doing the work.
Our team takes a “hands on” approach to bringing your people through solution implementation. By working “desk to desk” with them, we can accurately assess progress, provide assistance, and identify adjustments so the plan works in practice, not just on paper.
Improve customer experience.
We stay laser focused on your internal customers’ needs, working with a customer-first mindset to identify and act on efficiency opportunities that improve end-to-end service delivery.
Tackle the human aspects of change.
It’s essential to get employees on board with new ways of working. That’s why we ground our back-office optimization in change management approaches. We help you communicate the value of optimization activities to your internal customers and limit disruptions to the services you provide them.
Back-office optimization insights
Keep your finger on the pulse of the trends impacting your business and your industry with actionable insights and best practices based on our proprietary research.
Back-office optimization case studies
Here are a few examples of how we provide impact for our clients. From developing workforce strategy to predicting and building future workforce capabilities, our years of creative and strategic experience have helped clients across industries reach their potential.
Ready to improve your back-office operations?
Let’s discuss how Eagle Hill can help your team achieve greater efficiency, productivity, and savings.
Frequently asked questions (FAQs) about back‑office optimization
What is back-office optimization?
Optimizing the back office includes assessing and eliminating the operational, structural, and behavioral barriers across core business function processes to boost efficiency, reduce costs, and improve service quality across your internal and external business. It often involves streamlining workflows, automating tasks, and aligning people, processes, and technology.
Why is optimizing back-office operations and processes important?
Efficient back-office operations and processes ensure that frontline teams are supported, resources are allocated effectively, and business decisions are driven by accurate, timely data insights. This leads to better customer service and overall organizational performance.
What are examples of back-office processes that can be optimized?
Common core processes include hire-to-retire, procure-to-pay, and order-to-cash. Holistically assessing and coalescing improvements in these areas can lead to better service quality, increased productivity, and cost savings across your business.
