What We Do
Design and Direct Your Future
Business strategies take innumerable forms. That’s why Eagle Hill invests the time to understand every aspect of your organization from the outset; to ensure that the strategy you put in place achieves your organization’s business aims. Through a broadly encompassing lens, we evaluate your operations, your market, your customers, your goals, your values, and your people, delivering a highly customized strategy that orients your organization toward success.
How we deliver
- Strategy Development
- Strategy Assessment
- Customer Experience Strategy
- Operational Planning
Align and Execute Your Strategy
Whether you look to Eagle Hill to bring your existing strategy alive or to tap into the radically inventive ideas we can bring to the strategy table, we help turn your boldest business ambitions into your day-to-day operational reality. We realize that leadership alone can’t own the strategy. That’s why we bring the program management tools, skills and experience to move you towards success. We’ll help articulate your business aims and ensure the right people and structures are in place to achieve them.
Our focus areas
- Organizational Design
- Portfolio, Program, and Project Leadership
- Operating Model / Governance Development
- Workload Capacity Analysis
- Process Redesign
- Organizational Change Management
Assess and Improve Performance
Eagle Hill recognizes that a successful long-term business strategy results from continuously monitoring and adjusting performance along the way. We help your organization create a business strategy whose success can be reliably measured as it progresses and can adapt to change without missing a beat. Moreover, we equip your own people to continue to assess and improve the business strategy, long after we’re gone.
What we bring
- Business Performance Measurement
- Operational Effectiveness
- Quality Management
Opinions & Insights
What’s your Blue Line? Measuring what matters most to your business.
It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer and workforce goals are being met. So I tell them the story of the blue line.
Escape the year-one trap: How New Executives Can Trade Short-Term Focus for Long-Term Vision
The first year in a new executive role is a whirlwind. When can you take time out to “be strategic?” Through changing her mindset in three critical areas, Eagle Hill CEO Melissa Jezior found a way that works for her.
Quality vs. Convenience: Straddle the Chasm in TV Viewer Preferences
New research by Eagle Hill Consulting affirmed some expected demographic trends and uncovered a surprising one.
IMPROVING CUSTOMER SERVICE IN FEDERAL GOVERNMENT: START HERE
Government agencies have been striving to match expectations shaped by citizens’ best customer experiences elsewhere for well more than a decade. Yet they aren’t succeeding.
Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Respect.
A large healthcare organization needed help managing a change in process. We worked closely with management to roll out the release in stages and build up their capabilities.
When a federal Management Services division needed clarity on their new mission and identity, we helped set goals, streamline processes, and design new structural models for service delivery and growth.
When’s the Last Time You Thought About Culture?
Boost your bottom line with a culture reboot
Research shows that culture affects more than just employees: it directly impacts your bottom line. If you haven’t thought about your culture lately, it might be time for a culture reboot.