Design and execute business strategy

Eagle Hill invests the time to understand your organization from the inside out, and then addresses every strategic touchpoint with a human-centered perspective. The result? Your highly customized business strategy reflects your organization’s goals and values, maintains your competitive advantage, and leads you toward success. 

What we do          Insights          Case studies          Our team

What we do

Elevate your business strategy

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We believe that your people are your competitive advantage. We partner with you to bring out the best in your employees and drive your organization forward.

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We help you create and enable tailored CX strategies that yield meaningful customer interactions and empower employees to deliver on your brand promise.

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We partner with you to effectively grow and scale your business by pinpointing key challenges and optimizing your operating model, business processes, and talent.

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We pair our knowledge of market dynamics with our deep understanding of your business and culture to define your future vision and the strategies that get you there.

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We help you create detailed roadmaps for the near and long-term, connecting key initiatives, roles, and metrics that will bring your strategy to life.


As you embark on major transformation efforts and new ways of working, we help align your people, processes, and technology to propel you into the future.

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We assess your organization to uncover current challenges and opportunities, laying the foundation for the path to greater organizational efficiency and agility.

Strategy insights

Our latest research & thinking

Keep your finger on the pulse of business strategy trends impacting your industry with actionable insights and best practices based on our proprietary research.


7 questions to help life sciences companies bounce forward to the future of work

Key considerations for life sciences companies as they prepare for the return to work.

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Timeline: US workforce sentiment about employer response throughout COVID-19 pandemic

As the pandemic has progressed, do workers feel their organization’s resilience, adaptability, and leadership will enable it to weather the COVID-19 global pandemic? Follow our timeline to see how workforce sentiment has changed over time.

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Insights in action

Bouncing forward from the COVID-19 crisis

Learn how to emerge from the COVID-19 crisis stronger than before. The decisions leaders make, the strategies they pursue, and the priorities they set now will have a lasting impact for years to come, for better or worse.

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Performance measurement: What’s your blue line?

It happens all the time. Leaders tell me that they want to improve the design of their performance measurement programs to ensure that strategic, financial, organizational, customer, and workforce goals are being met. So I tell them the story of the blue line.

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Project management in highly technical environments: Seeing the forest through the trees

Projects in highly technical environments are often made up of individuals who have specialized skills and competencies, but this group may find their projects derailing. Explore three ways to keep projects on track in highly technical environments.

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Improving customer service in federal government

Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency.

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Americans want public television to provide earthquake early warnings

Public broadcasting isn’t just about popular programming; it’s also about saving lives and infrastructure—which is why Americans think public broadcasting systems should provide early warnings when an earthquake strikes.

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Strategy Case Studies

Unconventional consulting leads to unbelievable results

Our years of experience in innovative business strategy consulting have helped clients across industries reach their potential.

State & local government: Narrative

Designing a new organizational structure to accommodate rapid growth

We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy.

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Financial services: Impact Statement

Financial institution realizes customer digital experience rewards from improved UX research

Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.

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Federal government: Narrative

Optimizing CBP’s hybrid telework environment

In support of the Federal Government's telework initiative, Eagle Hill worked with the U.S. Customs and Border Protection (CBP) to help employees improve efficiency while teleworking.

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Nonprofit: Impact Statement

AI-enabled data gathering across 65 countries unlocks compelling improvement possibilities

Learn how an AI-enhanced approach helped a global nonprofit development organization build an internal operating model every bit as advanced as its external one for the most impact across both its headquarters and field offices.

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Technology, media & entertainment: Video

Conducting a technology assessment to inform strategic planning for public media

Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Watch our animated client story to find out.


Health & life sciences: Impact Statement

A 20% increase in case cart accuracy puts clinicians’ focus back on patient experience

By optimizing care delivery and operations for a leading regional healthcare provider, we helped reduce case cart supply errors, empower supply chain staff, and enable clinicians to spend more of their time on their patients—and less on case cart accuracy.

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Our team

Meet our practitioners