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Government IT modernization

Modernizing technology to drive your mission forward

When government agencies modernize technology, it’s not only the technology that must change. We understand that successful IT modernization means aligning technology with people, processes, stakeholders, and culture. By emphasizing human and business needs, our government IT modernization services help agencies engage the full potential of technology to deliver the mission.

What we do

IT modernization services for government

Government organizations are struggling to meet today’s objectives with yesterday’s technologies. Legacy systems and applications have been challenges to government IT modernization for years – and a convergence of pressures is making the status quo less and less manageable. Agencies are increasingly expected to deliver next-level customer and employee experiences while lowering costs. And enterprise technologies must be secure, address regulations, streamline data, integrate with digital tools, and flex as needs change.

Our approach to technology modernization for government goes beyond replacing old technology with new. We ground your investment and implementation in a clear vision that accounts for impacts on people, business processes, workflows, and stakeholders. Taking this comprehensive approach delivers key benefits for agencies:


operational costs

Superpowered employee productivity 

Evolved citizen and employee services

Enhanced security and ability to fight fraud

The Eagle Hill advantage to government IT modernization

We help clients maximize the value of technology by looking beyond the technology capabilities your organization needs, to the people, process, and cultural shifts needed to bring technology to life and take root in your organization.

Learn more about our people-focused technology enablement services


Unconventional consulting leads to unbelievable results

Here are a few examples of how we provide impact for our clients. Our years of creative and strategic experience have helped clients across industries reach their potential.

Financial services: Impact Statement

Maximizing ROI with agile transformation

We employed agile transformational change at scale to help an affordable housing sector company realize a better return on investment with technology and deliver value to its customers more rapidly.

Healthcare and life sciences: Narrative

Supporting adoption of a CRM implementation through best fit change management

A large healthcare organization implemented Salesforce, a huge advance for them—as long as employees were motivated to use it properly. We worked closely with management to roll out the release in stages and build up their capabilities.

Financial services: Impact Statement

Financial institution realizes customer digital experience rewards from improved UX research

Eagle Hill worked with a large financial institution to develop and carry out a UX research project that helped the firm realize the customer digital experience rewards it sought to strengthen its market position.

Federal government: Impact Statement

User adoption strategy empowers a federal health agency

We drove a highly successful user adoption strategy for a large federal health agency requiring a time reporting system for its employees to proactively comply with regulatory requirements and provide robust workforce capacity reporting.

State and local government: Interview

How a local government’s adoption of new technology yields agile way of working

Eagle Hill's approach to change management at a transformational scale helped a local government adopt new technology that yielded efficiency benefits.

Financial services: Impact Statement

Digital transformation uses agile change management to improve CX and EX

We implemented an enterprise-wide digital transformation for a financial services organization to the Salesforce Lightning platform by using agile change management to create better customer and employee experiences.

Technology, media and entertainment: Video

Conducting a technology assessment to inform strategic planning for public media

Eagle Hill helped the Corporation for Public Broadcasting nearly double the target response rate for a comprehensive technology survey of its many member stations. The key reason? Watch our animated client story to find out.

Nonprofit: Narrative

Reimagining process, technology, and culture

A national museum’s legacy federal processes were limiting overall development as its program operations and presence grew. We applied private-sector best practices to increase flexibility and streamline operations.

Technology, media and entertainment: Narrative

Designing a digital rights management system

Digital rights management has posed a major challenge for media enterprises. We helped one organization find a fluid, cost-effective solution that could reduce complexity—and eventually pay for itself.

Technology, media and entertainment: Narrative

Managing technology + organizational change

The transition from analog to digital broadcast production was a major shift for one media organization. We helped them make a successful transition that got morale—and costs—back on track.

Technology, media and entertainment: Narrative

Navigating the shift to digital through organizational realignment

When organizational responsibilities shifted between agencies, we provided our change management expertise to smooth the transition and plan for a successful merging of resources.

Want to learn more about taking a people-first approach to technology modernization?