Public Service

Navigating a changing landscape

Leaders are faced with new demands, new expectations, and cost pressures like never before. To be effective in today’s complex, fast-changing environment, governments need to rethink how they approach and achieve their missions.

What we do

Federal, state, and local

Leveraging our frontline experience, best tools, and industry-leading practices, we help you achieve your goals, find efficiencies, and adapt—all without losing focus on your most important asset: your people.

Eagle Hill has nearly 20 years’ experience working with federal, state, and local governments, such as the U.S. Department of Homeland Security, U.S. Department of Health and Human Services, U.S. Department of the Treasury, U.S. Department of Justice, and U.S. Department of Agriculture. We have a proven track record of delivering quality work—both at headquarters and in the field—and have primed many government contracts.

Click below to learn more about our contract vehicles.

Our solutions include:

Strategy & performance

Human capital strategy & implementation

Change

Program management

Insights

Our latest research & thinking

Keep your finger on the pulse of the trends impacting your business and your industry with actionable insights and best practices based on our proprietary research.

Report

Exceptional customer experience in government stems from empowered federal employees

Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.

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Infographic

Washington, D.C. metropolitan area employees views on COVID-19 vaccines and returning to the workplace

Our research finds that Washington D.C. employees have strong views on workplace issues including workplace re-openings and COVID-19 vaccination requirements and proof. Local employee sentiment is substantially different than national polling.

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Blog

Three priorities to help agencies bounce forward through return to work

By Andrew Edelson

As federal agencies develop return to office roadmaps, we share key ways to bounce forward with a flexible and customized approach that will truly work for employees in various levels and circumstances.

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Infographic

Troubling levels of federal employee burnout identified in new research

Troubling levels of federal employee burnout are identified in new Eagle Hill Consulting research.

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News

GovExec Daily Podcast: Eagle Hill Discusses How Feds Are Handling the Stress of COVID-19

Eagle Hill Consulting's David Witkowski joins the podcast to discuss his firm's survey results on how public servants are working during the crisis and handling the stress of COVID-19. Listen now.

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Blog

Government transitions are a lot like jazz: Best when you improvise together

By Melissa Jezior

To lead their workforce through a successful government transition plan, new federal leaders should emphasize everyone improvising together.

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Report

Riding the teleworking wave

A new survey shows that nearly 80 percent of federal employees who teleworked during the pandemic say it has increased their dedication to the mission. Can federal agencies build on the momentum?

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Public Service Case Studies

Unconventional consulting leads to unbelievable results

Here are a few examples of how we provide impact for our clients. From boosting employee retention to planning market entry, our years of creative and strategic experience have helped clients across industries reach their potential.

Public Service: Narrative

Designing a new organizational structure to accommodate rapid growth

We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy.

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Public Service: Impact Statement

User adoption strategy empowers a federal health agency

We drove a highly successful user adoption strategy for a large federal health agency requiring a time reporting system for its employees to proactively comply with regulatory requirements and provide robust workforce capacity reporting.

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Public Service: Interview

How a local government’s adoption of new technology yields agile way of working

Eagle Hill's approach to change management at a transformational scale helped a local government adopt new technology that yielded efficiency benefits.

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Public Service: Narrative

Optimizing CBP’s hybrid telework environment

In support of the Federal Government's telework initiative, Eagle Hill worked with the U.S. Customs and Border Protection (CBP) to help employees improve efficiency while teleworking.

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Public Service: Interview

Developing competency models and workforce planning

We helped one highly specialized agency prepare their workforce for the future by implementing their forward-looking Human Capital Strategic Plan. Eagle Hill’s Mary Dalrymple, Director of Services and Innovation, explains how.

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Public Service: Infographic

Bringing a university together to close diversity, equity, and inclusion gaps

To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.

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Want to hear more? Let’s talk.