Public Service

Navigating a changing landscape

Leaders are faced with new demands, new expectations, and cost pressures like never before. To be effective in today’s complex, fast-changing environment, governments need to rethink how they approach and achieve their missions.

What we do

Federal, state, and local

Leveraging our frontline experience, best tools, and industry-leading practices, we help you achieve your goals, find efficiencies, and adapt—all without losing focus on your most important asset: your people.

Eagle Hill has nearly 20 years’ experience working with federal, state, and local governments, such as the U.S. Department of Homeland Security, U.S. Department of Health and Human Services, U.S. Department of the Treasury, U.S. Department of Justice, and U.S. Department of Agriculture. We have a proven track record of delivering quality work—both at headquarters and in the field—and have primed many government contracts.

Click below to learn more about our contract vehicles.

Our solutions include:

Strategy & performance

Human capital strategy & implementation

Change

Program management

Insights

Our latest research & thinking

Keep your finger on the pulse of the trends impacting your business and your industry with actionable insights and best practices based on our proprietary research.

Webinar

Webinar | Is COVID-19 building federal employees’ trust in telework and each other?

In our latest COVID-19 webinar, President and CEO Melissa Jezior and Eagle Hill Public Service Industry Lead David Witkowski discuss how teleworking during the pandemic has impacted trust between federal employees and their agencies.

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Blog

Why federal leaders need to be champions of consistency

By Melissa Jezior

As we take our first tentative steps into a new work reality, federal agencies still must fulfill their missions as the workforce navigates change and uncertainty. Read more about how federal leaders can champion consistency in the workforce.

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Report

Improving customer service in federal government

Government agencies have been striving to match expectations shaped by citizens' best customer experiences elsewhere for more than a decade. Yet they aren't succeeding. Start here to begin improving customer service at your federal agency.

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Report

You can’t have one without the other: Resilient work cultures and resilient workforces go hand in hand

Even in the best of times, the federal workforce negotiates immense pressure to achieve their mission. Learn more about how federal managers can start building a culture of resilience, even amid uncertainty and disruption.

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Report

The state of organizational culture in federal government: Mismatched priorities, unmet expectations

According to a new survey by Eagle Hill Consulting, only about half of federal employees say that their organization’s policies align with its core values. Our research explores where, why, and how this misalignment plays out in federal workplaces.

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Report

Reinventing change management in federal

A new Eagle Hill Consulting survey shows that according to federal employees, optimizing change is a weak link in workplace teams. Learn how well workplace teams are functioning today and take a look at our approach to team-based change.

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Public Service Case Studies

Unconventional consulting leads to unbelievable results

Here are a few examples of how we provide impact for our clients. From boosting employee retention to planning market entry, our years of creative and strategic experience have helped clients across industries reach their potential.

Public Service: Interview

Developing competency models and workforce planning

We helped one highly specialized agency prepare their workforce for the future by implementing their forward-looking Human Capital Strategic Plan. Eagle Hill’s Mary Dalrymple, Director of Services and Innovation, explains how.

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Public Service: Infographic

Bringing a university together to close diversity, equity, and inclusion gaps

To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.

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Public Service: Narrative

Working together to drive sustainable change at the forefront of federal purchasing

We partnered with the GSA FAS to help them transition to a category management approach to federal procurement as a way to improve customer service—leading to the fastest and most thorough reorganization in their history.

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Public Service: Narrative

Delivering a customer-focused organizational design

When a federal management services division needed clarity on their new mission and identity, we helped set goals, streamline processes, and design new structural models for service delivery and growth.

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Public Service: Narrative

Empowering employees to strengthen service, culture, and core values

When the number one grant-making organization in the government faced sustainability concerns, we brought employees at all levels together for collaborative solutions to increase engagement, strengthen culture, and improve retention.

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Public Service: Narrative

Reassessing organizational structure to best serve customers and employees

In just 7 weeks, we helped an HR office solve for their existing staff continuity gaps—and plan for additional process improvements in the future.

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Want to hear more? Let’s talk.