State & local government 

Overcoming unprecedented challenges 

State and local government leaders face new challenges every day. The demand for essential services continues to rise, the public workforce is stretched to its limits, and budgets are perpetually under pressure. Now more than ever, governments must reimagine their strategies to achieve their mission and sustain public trust. 

What we do          Case studies          Insights          Let’s talk

State & local government services

What we do

To help state and local leaders be effective today and prepared for tomorrow, our team engages industry-leading practices, deep frontline experience, and our collaborative approach that’s tailored to your needs. We help you find efficiencies and improve your employee experience so you can achieve your mission.

We understand the unique needs of government leaders, and we tap into our nearly 20 years of agency experience to solve your most pressing issues. Eagle Hill has worked with state and local governments across the nation, and is a trusted Federal service provider supporting agencies like U.S. Department of Homeland Security, U.S. Department of Health and Human Services, U.S. Department of the Treasury, U.S. Department of Justice, and U.S. Department of Agriculture. We have a proven track record of delivering the highest quality solutions and know how to navigate the complexities of agency work.

Click below to learn more about our services.

By putting people at the center of a new organizational design for a Pacific Northwest transit authority, we engaged employees and built consensus on objectives that guided the entire design effort.”

Jordan Henry, Director

1,500

Employees effectively transitioned to new structure

27

Design findings and recommendations

20+

Transit agencies analyzed

Meet the mission with workforce planning

State and local governments are feeling the pressures of shifting workforce demographics, more demanding citizen experiences, and increased competition for talent. Our workforce planning approach is helping the public sector plan for a rapidly changing future.

Learn more about our workforce planning services

State & local government case studies

Unconventional consulting leads to unbelievable results

Here are a few examples of how we provide impact for our clients. From designing organizational structures to driving user adoption, our years of creative and strategic experience have helped clients reach their potential.

Health & life sciences: Impact Statement

Creating a future of work strategy to support hybrid work for a public health plan

We helped a public healthplan with an approach to safely reopen its office and adapt to a rapidly changing business environment and uncertain future of work.

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State & local government: Narrative

Designing a new organizational structure to accommodate rapid growth

We partnered with a large public transit authority to design a new organizational structure that ensured scalability while aligning to it’s multi-billion dollar growth strategy.

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State & local government: Interview

How a local government’s adoption of new technology yields agile way of working

Eagle Hill's approach to change management at a transformational scale helped a local government adopt new technology that yielded efficiency benefits.

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State & local government: Infographic

Bringing a university together to close diversity, equity, and inclusion gaps

To improve the diversity, equity, and inclusion (DEI) climate at a prominent research university, we conducted a survey to assess the current state and develop a roadmap for targeting the focus areas most important to students, faculty, and staff.

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Government insights

Our latest research & thinking

Keep your finger on the pulse of the trends impacting government with actionable insights and best practices based on our proprietary research.

Infographic

Government telework and flexible work arrangements are resulting in improved performance 

See how government telework and flexible work arrangements are improving performance for government teams.

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Report

A performance culture to serve all government employees 

Revisiting performance in a hybrid work world  As the move to telework becomes more permanent in government, revisiting what sustains and enhances performance—and ensuring that the workforce understands performance expectations—is...

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Infographic

Government employees report feeling more burnout than their private sector counterparts

Burnout and turnover are higher in the government workforce than the private sector, creating a serious issue for governments as worker shortages continue. Agencies must take steps to address burnout and attrition to keep employees on the job.

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Report

Want to improve the federal employee experience? Tighten the gap between intention and action in diversity, equity, inclusion, and accessibility

Our research finds that agencies with comprehensive federal diversity and DEIA plans grounded in changing culture and employee experience can set the pace for change.

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Report

Exceptional customer experience in government stems from empowered federal employees

Our customer experience excellence in government research shows federal employees best serve customers when agencies prioritize and invest in the employee experience.

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Blog

Three priorities to help agencies bounce forward through return to work

By Andrew Edelson

As federal agencies develop return to office roadmaps, we share key ways to bounce forward with a flexible and customized approach that will truly work for employees in various levels and circumstances.

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Infographic

Troubling levels of federal employee burnout identified in new research

Troubling levels of federal employee burnout are identified in new Eagle Hill Consulting research.

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Report

Riding the teleworking wave

A new survey shows that nearly 80 percent of federal employees who teleworked during the pandemic say it has increased their dedication to the mission. Can federal agencies build on the momentum?

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Report

You can’t have one without the other: Resilient work cultures and resilient workforces go hand in hand

Even in the best of times, the federal workforce negotiates immense pressure to achieve their mission. Learn more about how federal managers can start building a culture of resilience, even amid uncertainty and disruption.

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Want to hear more? Let’s talk.